Insurance Implementation Specialist

Overview In this Insurance Implementation Specialist role at ADP, you guide clients through onboarding and the transition to Client Services, ensuring a smooth start with Insurance Products. You build trust with clients, review policy and info, and set expectations to enable a successful handoff. You coordinate with sales and service teams to resolve issues, and you support rapid, high-volume communication in a fast-paced, inclusive environment. This role offers meaningful impact by shaping client experiences during implementation and early usage of ADP solutions. Compensation / BenefitsBest-in-class benefits start on Day 1Focus on mental health and well-beingCareer growth in a dynamic environmentMentorship and ongoing trainingVolunteer time-off and community involvementInclusive culture with diverse networks ResponsibilitiesOnboard clients for Insurance Product implementations and create a positive onboarding experienceReview sales orders, policy, and client information for completeness and address outstanding items with salesMake welcome calls to establish rapport and set expectations with clientsAnalyze existing systems, interfaces, and business processes; recommend and implement ADP solutionsCollaborate with sales and customer service teams to share priorities and resolve issuesHandle high-volume, time-sensitive follow-ups and maintain a structured daily scheduleEnsure first premium impound processes are functioning prior to turnover to Client ServiceClassify employees in applicable systems to ensure accurate premium deductionsMaintain professional communication with clients and internal teams under pressure Key requirementsNo prior experience required; training providedStrong professionalism and business acumenExcellent follow-up skills to close open items on Sales Orders and implementationStrong oral communication with clients, sales, and service teamsAbility to work under time pressure while maintaining service qualityCollege degree preferred but not required; equivalent experience consideredMilitary experience accepted and valuedStrong communicationRelationship-buildingProfessionalismTime managementAbility to work under pressureCustomer-focused mindset