Assistant Community Manager

Job DescriptionASSISTANT COMMUNITY EXPERIENCE MANAGERThrive Community Management is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.Position SummaryUnder general direction, the Assistant Community Manager (ACM) is responsible for maintaining The Thrive Experience and White Glove standard by providing quality assurance in every aspect of the community, supporting and executing The Company’s strategies related to Community Management operations by directing the team members on the assigned apartment community(ies), and by implementing the policies, procedures, and practices that enable each community to meet and exceed budgeted financial goals and achieve operational performance objectives. This includes, but is not limited to, developing and executing community budgets, hiring and developing Community Management team members, resident relations, community maintenance, rent collection, reporting, resident improvement activities and managing general leasing and renewal activities in the spirit of creating an engaging resident experience that is focused on improving residents’ lives and their communities.REPORTS TO: Community Manager, Director of Community ManagementPerformance ExpectationsRESPONSIBILITIES, EXPECTATIONS, AND DUTIESMaximize Financial Results Preserve and Protect the Community to the Owner’s StandardsAnticipate and Proactively Execute with Controlled UrgencyDeliver Superior Customer ExperienceEssential Job Duties And Core ResponsibilitiesSupports CM when CM is not available by leading, managing and holding accountable all communities’ Management, Experience, and Maintenance teamsFacilitate meetings and maintain communications/relationships with clients, vendors and internal team membersCoordinate Community Management functionsProvide prompt and superior customer service to all residents, prospective residents, visitors and vendorsAssist in the performance of due diligence for prospective acquisitions or dispositionsCoordinates and manages the resolution of all resident related customer service issues, and when necessary, meets directly with residents to resolve issuesOversees community and resident files, general leasing and renewal activities, and rent collectionOversees the development of community operating budgets and strategic planning for assigned communities. Monitors all purchases and expenses to ensure cost effectiveness and that communities operate within approved budgetsReviews weekly operating reports, financial statements and payables to ensure financial performance goals are attained. Submits routine and requested reports on matters pertaining to the operational forecasts and financial performance of the community, site appearance, community audits, and marketing or traffic related activitiesReviews and approves submitted paperwork from field operations including, but not limited to, hours worked by team members, purchase orders, contracts and purchase card transactionsCreate individual development plans for themselves Continuously recommend, develop and execute additional training for Community Management team members to benefit the apartment communities proactively and on an as needed basisEnsures compliance with community condition and quality standardsEnsure team completes work in accordance with all rental regulatory and contractual agreements along with all company policies/procedures and governmental compliance requirements Works in conjunction with the Community Manager and Community Maintenance Manager to implement and execute a preventative maintenance program to ensure structural, physical appearance, equipment and safety issues are addressed and corrective actions are immediately implemented, if neededWorks in conjunction with Community Manager and Director of Commercial Management for collaboration on all parking, utilities and commercial spacesCoordinates with construction regarding warranties, quality assurance and renovations to identify capital improvement projects for all apartments and ensure proper funds are budgetedPerforms other related duties as required and assigned.Job RequirementsWork requires a strong sense of responsibility, ownership and accountabilityWork requires strong knowledge to adhere to applicable federal, state and city regulations involving Fair Housing, health and safety policies and procedures and other aspects of residential, multi-family community management Work requires financial analysis skills, forecasting and projections skills and ability to manage operations within approved annual budgetWork requires a detailed knowledge of the eviction process, and applicable state & federal laws pertaining to it. Work requires the ability to work independently and in a team environmentWork requires strong customer service skillsWork requires strong attention to detail, accuracy, strong organizational, multi-tasking, planning and time management skillsWork requires strong leadership skills and the ability to develop, train, and motivate othersWork requires the ability to adhere and ensure all safety policies and procedures are followed by allWork requires excellent interpersonal skills including strong verbal and written communication skillsWork requires a positive, get the job done attitudeWork requires flexibility and ability to work in a fast paced, dynamic environment with changing priorities. This includes the ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessaryWork requires a strong sense of urgency and the ability to work well under pressure, emergencies and time sensitive situationsWork requires the ability to troubleshoot problems and devise creative solutions. Work requires the knowledge or the ability to learn community management softwares in a timely mannerSkills, Education And ExperienceHigh school degree or equivalent requiredBachelor’s degree in Community Management, Real Estate, Business Administration or a related field preferred. At least two (2) to four (4) years of related community management experience with multi-family/residential community and at least one (1) to two (2) years of experience leading a team is required. Experience with community management software systems and Microsoft Office® is preferred. CAM® or CAPS® preferred.BenefitsFull-time, on-site work, bi-weekly pay scheduleBenefits include health, dental and vision insurances, 401K with match, generous PTO, yearly bonuses, apartment discounts, and free gym membership.