Field Applications Engineer - Server grade GPU

We are looking for a Field Application Engineer. Job responsibility includes providing technical support and guidance to customers, creating and delivering training materials, domestic and international travel for on-site support, collaborating with overseas teams, and stay updated to Server industry trends and technologies. Job Responsibilities: Provide technical support and guidance to customers Conduct product demonstrations and proof-of-concept evaluations for prospective customers Support pre-sales activities by assessing customer environments and requirements Act as a technical liaison between customers and internal engineering/product teams Reproduce and document customer-reported bugs or failure scenarios for escalation Create and improve technical documentation and training materials Manage customer relationships to ensure satisfaction Collaborate with sales and marketing teams Job Requirements: Bachelor’s degree required Must be authorized to work in the US 2-3 years of server-grade hardware experience (troubleshooting/installation/deployment) or experience in related fields Minimum 1 year of experience in a customer-facing role (e.g. technical support, sales) Strong verbal communication skills with the ability to explain and summarize technical information to non-technical audiences Familiarity with Linux bash and other CLI languages Familiarity with BMC’s ipmitool and redfish Preferred Qualifications: Experience with Server grade GPUs (NVIDIA, AMD) or HPC systems Familiarity with RAID configurations or storage architectures Knowledge of networking basics (VLANs, DHCP, IPMI-over-LAN) Experience with scripting for automation (Bash, Python) Mandarin understanding (reading and writing not required) Working Conditions: Domestic and international travel up to 20% for on-site support and project deployments Must be able to commute to and from the workplace daily when not traveling for work Ability to work flexible hours, including after-hours overtime Ability to lift and carry up to 50 lbs About Us Giga Computing Technology is a trailblazing force in the enterprise computing market. As a spin-off from GIGABYTE, we have leveraged our hardware expertise in product design to operate as an independent entity that can drive innovation and accelerate investments in our core competencies. Our comprehensive product portfolio spans the entire spectrum of workloads, from traditional to emerging applications in HPC, AI, data analytics, 5G/edge, and cloud computing. We are actively looking for individuals to be a part of an organization that is committed to forging strong partnerships with key technology leaders and ensuring that our products launch with the latest cutting-edge platforms. We offer an exceptional benefits package as part of our total compensation plan, such as: Medical Insurance (100% of employee monthly premium covered by company) Dental Insurance Vision Insurance Life Insurance 401(k) Retirement Plan Paid Holidays (including whole week of Christmas off) Paid Vacation Days Paid Time Off / Sick Days If you believe that you are a qualified candidate for this position, please apply and e-mail us your resume. Job Type: Full-time Pay: From $27.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? Do you have intermediate knowledge of computer components and software Are you able to work flexible hours, including overtime after hours Education: Bachelor's (Required) Experience: customer facing: 1 year (Required) server-grade hardware: 2 years (Required) Language: Mandarin (Preferred) Ability to Commute: City of Industry, CA 91748 (Required) Willingness to travel: 25% (Required) Work Location: In person