Guest Relations Staff

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.The Guest Relations Staff is responsible for providing outstanding assistance, complaint resolution, and an overall wondrous experience to camp-resort guests. The Guest Relations Staff will work the Express Check-ins, escort guests to their sites, and canvas the resort to assist guests during their stay. This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor.Duties & Responsibilities Guest InteractionsProvide guidance and explain service options to accommodate guest needsEnsure guest reservations are accurate and consistent with company policiesBe the first point-of-contact for guests’ arrival by checking them in and escorting them to their lodging or RV siteAct as a concierge for transient guests - understanding local opportunities and answering guest questions or directing them to the appropriate personUpsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide guests promptlyEnforce park rules, including quiet hoursOther Essential DutiesEngage with guests to foster a relationship with the guests, and to communicate and follow-through on any guest requestsUnderstand POS and reservation system and use a tablet to document all notesCommunicate with all departments and escalate any issues as necessarySubmit work orders to proper departments as needed. Follow the guest recovery service guidelinesEducation/Training/ExperienceCustomer service experience preferred Qualifications/RequirementsBasic computer skillsProvide quality guest interactions with consistent upbeat, fun, and energetic personality at all timesExcellent communication, customer service, and problem-solving skills Can handle issues as they arise and take quick action to resolve them personallyStrong attention to detail, speed, and accuracyAbility to multi-task and work in a fast-paced environment at timesStrong work ethic and a positive attitudeRequired to work nights, weekends, and holidaysWork with minimal supervisionMaintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management Essential Physical DemandsAble to lift up to 20 lbsMust be able to stand outside in any weather conditions for extended periodsMust be able to remain in a stationary positionContinuously climb, balance, stoop, kneel, bend, crouch, and crawlAble to manipulate fingers, hands, and arms to reach, carry, serve, etc.Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.