Early careers specialist

Bright Link is a consultative, industry thought-leader building Saa S technology for the professional credentialing industry. At our core, we are passionate about helping people better their lives through the demonstration of skills. We build technology that delivers cognitive assessments and manages professional credentialing programs. Bright Link is looking for a Client Success Specialist to sit at the intersection of client relationships and internal delivery. This is a hands-on role that owns both the operational coordination of client projects and the ongoing health of a defined portfolio of accounts. You'll be the person keeping both launches and project work on track, while keeping both internal and external teams informed. This is not a support role. You're expected to drive things forward, surface risk early, and make sure every client in your portfolio feels like they have a true partner — not just a vendor. Facilitate kickoff meetings and maintain the launch plan as a living document Project Work You'll coordinate project work from the first discovery conversation through SOW sign-off and into delivery. Join discovery calls with clients and help shape requirements into clear, actionable scopes Monitor what's in flight across your accounts: know what's at risk, what's on track, and what's approaching a billing milestone Notice patterns across projects and bring them forward as potential product or process improvements When we ship something new, your clients should hear it from you — in plain language, with context that's relevant to them. Account Management & Relationship Health Your accounts aren't just a list — they're relationships you're actively tending. Identify friction, scope creep, or timeline risk early and come to the table with a recommended path forward Bachelor's degree 2–3 years of account management experience at a Saa S company Solid experience with CRM tools and MS Office or Google Workspace Experience in or knowledge of the credentialing industry Training or enablement background Health and Vision Insurance Flexible Schedules Personal or Professional Growth Conference Stipends Friday Family Lunches for You, Your Spouse and Children Casual Dress Environment Practice humble service Nurture enduring partnerships Create positive personal growth