Sev1 Incident Commander - Hybrid Escalation Lead

A leading CRM company is seeking an Escalation Manager to lead critical customer issue management in Bellevue, Washington. The successful candidate will leverage over 9 years of experience in technical support and collaborate across various teams to ensure operational excellence and customer satisfaction. You will be hands-on in incident management, engage with customers to drive outcomes, and lead a team focused on quality service delivery. This role is office-flexible, requiring three days a week on-site work. J-18808-Ljbffr