Office Assistant

The Office Assistant is responsible for providing document support for the organization. Core responsibilities include handling and coordination of confidential patient records, as well as customer service to internal and external contacts.Estimated Hiring Range$20.51 - $25.06Bonus TargetBonus - SIP Target, 5% AnnualCurrent CareOregon Employees: Please use the internal Workday site to submit an application for this job.Essential ResponsibilitiesElectronically sort and file all faxes, documents, and electronic medical correspondence (indexing) in an accurate and timely manner.Fax, scan, and index all outgoing faxes and mail in an accurate and timely manner:Scan in all documents not needing reviewScan in all documents needing clinician reviewScan in all documents for urgent clinician reviewPhotocopy, scan and mail documents not needing clinician reviewFax documents and mail in a timely mannerFacilitate medical chart reviews as needed for quality review or compliance.Process requests for incoming or outgoing medical records by phone or in writing for continuity of care for patients.Scan and index POLST forms and send to POLST registry.Prepare home Health certifications and recertifications, as requested.Provide back up to care coordination which includes answering and routing phone calls.Going into the Housecall Providers office to sort and scan the primary care mail 1-2 days a week.Maintain patient/family and staff confidentiality in compliance with HIPAA laws.Maintain agreed upon work schedule and meet deadlines for completion of work.Demonstrates cooperation and teamwork and maintains collaborative relationships with all levels of staff and community partners.Participate in ongoing education and assume responsibility for updating professional skills.RequiredExperience and/or EducationMinimum 2 years’ experience working in a medical front office, health insurance plan, or social service agency working with medical recordsKnowledge, Skills And Abilities RequiredKnowledgeKnowledge of medical terminologyWorking knowledge of Microsoft Office systemDetailed understanding of electronic medical record systems and the ability to integrate updates to those workflows on a regular basisKnowledge of HIPAA privacy rules and regulationsSkills And AbilitiesExcellent customer service skills, including the ability to interact professionally, patiently, and courteously with customers over the phone and in personDemonstrate excellent interpersonal skillsAbility to work both independently and collaborativelyAbility to work under pressure to meet deadlinesAbility to take initiative and utilize innovative techniques and ingenuityAbility to interact with various departments throughout the organizationAbility to work flexible hours, if neededAbility to communicate effectively with diverse staff and patients, their families and caregiversAbility to use good judgment, personal initiative and discretion to perform job responsibilitiesAbility to use multi-line telephone systemAbility to prioritize tasks, manage telephone calls with a professional demeanor, problem solve, to stay focused and be organized, and works well under pressureTeam oriented, collaborative, and open to constructive feedbackAbility to adhere to organizational standards, policies and proceduresThe following cognitive or mental requirements are necessary on a daily basis:Critical thinkingDrawing conclusions from written or computer-generated materialsImplementing recommendations by coordinating people and/or other resourcesAccept managerial as well as team-based direction and feedbackConflict managementClear verbal articulationAbility to tolerate and manage stress and griefAbility to work effectively with diverse individuals and groupsAbility to learn, focus, understand, and evaluate information and determine appropriate actionsAbility to accept direction and feedback, as well as tolerate and manage stressAbility to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/dayAbility to lift and carry for at least 3-6 hours/dayAbility to push, pull, bend, and/or pinch small objects for at least 3 hours/dayWorking ConditionsWork Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor ExposureMember/Patient Facing: ☒ No ☐ Telephonic ☐ In PersonHazards: May include, but not limited to, physical and ergonomic hazards.Equipment: General office equipmentTravel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.Work Location: Hybrid-Office 2 days/weekSchedule: Ability to work flexible hours, if needed.We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. Housecall Providers offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.We are an equal opportunity employerHousecall Providers is an equal opportunity employer.  The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.