General Manager - North Region

POSITION SUMMARY/OBJECTIVE The General Manager at Marco Technologies will be responsible for overseeing all aspects of a region including business results, account management, service, and operations within the Print Division. This includes client experiences (Service Delivery, installation, project management, etc.) and region P&L general management functions as well as retention and sales of customers. This role requires strategic collaboration with sales, services and operations to drive revenue growth while maintaining a relentless focus on delivering exceptional customer experiences. ESSENTIAL FUNCTIONS  Oversee the day-to-day operations for a line of business. Including financial oversight, personnel management, efficiency of operation, and effectiveness in achieving region goals.  Drive the execution of operational strategies to optimize client experience (Ex. service delivery, project management, installation processes, etc.), market expansion and overall operational performance for a line of business.  Provide recommendations and support for the execution of annual and quarterly strategic plans. Utilize data-driven insights to make informed decisions that positively impact the business line's performance.  Collaborate with other Regional General Managers to create a holistic approach both in the employee experience, customer experience and overall line of business contribution to the organization. Best practice sharing and modeling between the regions.  Ensure customer retention and growth through sales effectiveness to deliver to business results. Work in partnership with sales leaders to impact strategic sales initiatives and sales revenue goals.  Lead initiatives to enhance customer satisfaction and loyalty by ensuring exceptional service across all customer-facing teams. Ensure service protocols and procedures are followed and generate high levels of customer satisfaction and service quality.  Recruit, mentor, and retain top talent within the business line, promoting professional growth and succession planning.  Optimize the allocation of resources, including budget and personnel, to maximize operational efficiency and ROI.  Set and monitor key performance indicators (KPIs) to manage business and operational effectiveness and identify areas for improvement. Ensure alignment of operational activities with region goals.  Collaborate with finance and other departments to manage budgets, control costs, and ensure alignment with company objectives.  Lead organizational change initiatives effectively, minimizing disruption and aligning teams with new directions.  Foster a culture of collaboration, accountability, and continuous improvement.  Encourage innovation and the adoption of best practices.  Provide coaching, training, and professional development opportunities to enhance team performance.  Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.  Perform other related duties as assigned. QUALIFICATIONS Education and Experience Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred). 8 years of experience in operations leadership roles, preferably within the print industry. 5 years of people management. REQUIRED SKILLS 1.Strong understanding of business operation for print or related businesses. 2.Proven ability to lead and develop a high-performing team. 3.Strong understanding of print systems and services. 4.Excellent organizational, problem-solving, and decision-making skills. 5.Strong communication and interpersonal skills, with the ability to collaborate effectively across departments. Pay Details: $125,000 - $205,000 plus bonus opportunity (Projected OTE is between $170k-$200k with base and incentives) Compensation: $166,357-$274,489 Salary