Cloud Engineer
Role: Genesys Cloud CX Developer
Location: Addison, TXFulltime - Permanent Salary Range: $85,000-$120,000 a year
Job Description:
Must Have Technical/Functional Skills Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\Architect with Softphone
Roles & Responsibilities:
- Design and Development experience in Genesys Cloud CX and Genesys Architecture.
- Develop roadmap for CCaaS transformation and modernization initiatives.
- Experience in Softphone API integration with Genesys CXExperience in Genesy SDKExperience in Genesys Cloud CX administration, configuration and implementation.
- Strong experience Node.
- JS/ Rest, SOAP and Genesys APIs.
- Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
- Strong Experience in Genesys Cloud admin and configuration including contact center , telephony, routing, people and permissions and outbound.
- Experience in Genesys installation and configuration
- Troubleshooting experiences with the issues in configuring and routing related issues.
- Desired skills.:Experience with Genesys on-prem and understanding of various Genesys components and composer development.
- Exposure for Java/J2EE development and API Development /Scripting integration
- Genesys Cloud CX certification preferred.