Remote Operations Coordinator

Job Title: Operations Coordinator • Job Modality: 100% Remote (U.S. or Latin America) • Employment Type: Full-Time • Industry: Field Services / Operations Management / Commercial Services • Salary (USD): Competitive - Based on experience and location • Time Zone: 7:00 AM - 4:00 PM EST (Monday - Friday) About the Client: Our client is a rapidly growing field-service company specializing in commercial kitchen maintenance, fryer management, oil recycling, and deep-cleaning solutions for universities, hospitals, stadiums, and restaurants. With strong year-over-year growth and a technology-driven approach, the company leverages modern tools, automation, and AI-powered systems to streamline operations, scheduling, recruiting, and reporting. They are currently looking for a Remote Operations Coordinator to help maintain operational excellence and support their expanding field team. About the Role: We are looking for a highly organized, proactive, and detail-oriented Operations Coordinator to work closely with our client's leadership team. In this role, you will serve as the operational backbone of the business, ensuring that schedules are confirmed, jobs are completed, customer communications are handled efficiently, and internal processes remain accurate and organized. You will collaborate directly with the owner, field technicians, customers, and recruiting teams to keep daily operations running smoothly. Experience with scheduling, logistics, operations coordination, recruiting support, and process management is highly valued. Key Responsibilities: • Maintain and manage the two-week service schedule while confirming next-day routes with technicians. • Coordinate PTO requests, approvals, and coverage planning to ensure uninterrupted operations. • Monitor job completion records, service documentation, and follow up on outstanding tasks. • Manage customer scheduling communications, confirmations, and contact database updates. • Support recruiting operations by managing job postings, candidate screening workflows, interview scheduling, and pipeline coordination. • Maintain accurate records within operational systems, including schedules, contacts, service records, applicant tracking, and KPI reporting. • Assist with invoicing preparation, administrative tasks, vendor communications, and compliance-related follow-ups. • Prepare daily operational reports outlining completed work, open items, and decisions requiring leadership attention. Required Skills and Experience: • Minimum 5 years of experience in Operations Coordination or Logistic Coordinator • Professional English proficiency (B2+ required). • Strong verbal communication skills and confidence making phone calls and follow-ups. • Excellent organizational skills and attention to detail. • Experience working remotely and managing responsibilities independently. • Strong problem-solving and follow-through abilities. • Ability to manage multiple priorities and ensure tasks are completed accurately. • Comfortable learning and using new software platforms and technology tools. Bonus Points for: • Experience with Airtable, HubSpot, QuickBooks, Make.com, Zapier, or similar platforms. • Familiarity with AI-powered tools and workflow automation. • Previous experience supporting recruiting or talent acquisition processes. • Spanish language skills. • Experience working with field-service, logistics, maintenance, or operations-driven businesses. What We Offer: • Competitive compensation based on experience and location. • Fully remote work environment. • Opportunity to work directly with a growing and technology-driven business. • Exposure to modern operational systems, automation tools, and AI workflows. • Collaborative and supportive team culture. • Long-term growth opportunities and professional development. • High-impact role with significant ownership and visibility across the organization.