Senior Field Services Technician

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job DescriptionSenior Field Services TechnicianLocations: Braintree, Waltham, Boston, MAGet To Know The Team:Senior Field Services Technicians provide advanced technical support, acting as the escalation point for complex issues across network, server, and desktop environments. They support internal users across multiple offices, solve high‑severity problems requiring expert judgment, and provide technical leadership during escalations.Why You Will Love It Here! Your Future: 401k Matching Program, Professional Development ReimbursementWork/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid HolidaysYour Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental LeaveDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityTraining: Hands-On, Team-Customized, including SS&C UniversityExtra Perks: Discounts on fitness clubs, travel and more!What You Will Get To Do:Responsible for all aspects of installation, configuration, maintenance, and delivery of all standard end user hardware and software, including Windows and MacOS devicesMaintain accurate inventory and asset management, and ensure asset lifecycle standards are followed.Provide frontline customer service in complex/high profile work areas, either remotely or at the end user’s location, using troubleshooting and technical skills to resolve complex problems and perform maintenance tasksWorks proficiently with hardware and software testing tools and techniques and possesses a strong knowledge of PC/LAN communications hardware/software in a multi-protocol environment Regularly serve as a technical resource for others within the organizationPerform password resets and administer users in an active directory environmentMonitor/update ticketing system and making sure they are addressed in a timely fashionRemotely troubleshoot technical issues over the phone or through emailAssist supervisor to streamline daily support proceduresDocument changes in procedures and in automation of both daily support and maintenance of systemsWhat You Will Bring:Requires Master’s degree in Computer Science/related field and 1 year of related experience, or Bachelor’s degree and 3 years of related experience, or high school diploma and 5 years of related experienceAdvanced experience supporting complex desktop, server, and network environments in a multi‑site or heterogeneous infrastructureStrong knowledge of hardware, Microsoft operating systems, Windows domains, Group Policy, and enterprise access controlExperience with advanced administration of Active Directory, VPN (IPsec/SSL) technologies, and Citrix Presentation ServerExperience with Windows workstation/server operating systems and Microsoft Office SuiteExperience with macOS and Apple devices is a plusDatabase experience (SQL/MS Access) is a plusStrong problem solving and analytical skills with the ability to resolve complex, escalated technical issuesEffective communication skills, including the ability to explain complex concepts to both technical staff and leadershipDetailed knowledge and understanding of relevant technologies, platforms, and enterprise support practicesAbility to function as a technical leader within the team and mentor team membersStrong attention to detail and ability to drive continuous improvement in processes and standardsAbility to work independently and lead tasks or small projects in a fast‑paced environmentThank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.Applications will be accepted on an ongoing basis until the position is filled.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.