Call Center Processor

Call Center Processor(6:00am-3:00pm PST)AdminIrvine, CAFull TimeWHAT WE ARE LOOKING FOR :Maintain regular dialogue and positive support with customer accounts, wholesalers, sales reps., and sales managers. Promoting our full range of products to interested customers and helping them to identify their needs as well as instructing them through our product information. Ensure a high level of efficiency and accuracy is achieved, providing a high standard of customer care in all aspects of the sales order processing, customer support. Promote teamwork within the department and maintain excellent working relations with all other departments.Essential Job Functions:Answer telephone calls; provide product information, pricing, part numbers, model numbers, and UPC and product descriptionProvide delivery, tracking, proof of deliveries, and order confirmations via email, telephone, fax or EDIRespond to customer inquiries and provide a speedy and thorough resolution to customer issues and problemsBack up to Receptionist for breaks and lunch hours including time off; coordination of time requiredResponsible for confirming purchase orders from customers/wholesalers using our SAP systemMay participate in assisting with Audits, and file documents onto network serverDirect any incoming calls which may belong to a different department. Soft transfer by introducing the call to the appropriate department / employeeSupport and aid teammates as requestedOther duties as requiredNon-Essential Job Functions: Assist other internal departmentsLogistic supportSkills: SAP or CRM experienceEffective, extraordinary, advanced customer service and communications skills, ability to prioritize, multitask, have great organizational and verbal and written communications skillsGood conflict resolution, customer retention and satisfaction skillsProficient in Microsoft Word, Excel, Outlook, and Internet searchingInterpersonal, ambition, strong work ethics, a willingness to learn and self-motivatedExcellent listening, negotiation and telephone skills. Friendly, passion to help others,Experience in delivering customer focused solutions based on customer needsAbility to work in a fast-paced, team-based environment, with flexibility and ability to excelFedEx and Freight logistic shipping. Experience in quoting and creating bill of ladings, and commercial invoicesExcellent ten key by touch, and 65 WPM and numerical data entry skillsEducation/and Related Experience: High School graduate3-5 years' customer service experience, answering telephone calls within a call center environmentProven track record maintains customer service support levelsThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without noticePay Scale: $20.84/hr - $22.84/hr DOE plus Annual Bonus Opportunity!Benefits: PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life InsuranceEmployee-only premium covered at 100%Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet InsurancePre-Tax Flex Spending Accounts: Health and/or Dependent Care11.5 Paid Holidays per calendar yearPaid Community Involvement Volunteer Day401K Plan, 100% match on employee's contribution, up to 5%Employee discounts on Navien productsDiscounted Tickets-hotels, amusement parks, sports eventsOn site EV ChargersLife Style Spending Account: You choose-- gas, pet care, financial advisor, gym membershipTech StipendMonday LunchesAbout Navien, Inc.Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.Navien's international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.Navien Inc. is an Equal Opportunity EmployerNo Agencies Please!