Service Engineer II

Overview Services Engineer II – Network/Routers/Switches/Firewalls (MSP) Salary: Starting at $90,000 Annually On-call rotation required Must live in the Greater Phoenix, AZ area and be willing to come into the office 1-2x a week if needed Responsibilities Assist with support and configuration of MSP client network equipment Contribute to the creation and maintenance of documentation relating to client environments. Utilize network monitoring tools and alerting for troubleshooting. Assist with or lead professional services network projects Effectively work with multiple external clients on various projects, systems, and demands Creating and reading network diagrams and other knowledge base documentation Troubleshoot networking (route/switch) and firewall issues Handle escalations from and provide guidance to other team members Drive tickets to closure meeting SLAs and client expectations Perform on-call support duties on a rotating basis Other duties as deemed necessary by management Required Knowledge, Skills, and Abilities 3+ years required experience with network router/switch/firewall setup, implementation, and configuration 1+ year of MSP, or similar client facing industry, experience highly preferred The ability to adapt and learn quickly Possess the ability and desire to develop relationships with clients and internal staff Follow process and identify possible improvements Have exceptional written and verbal communication skills Must Have Technical Qualifications Experience troubleshooting and configuring firewalls, routers, and switches: Fortinet – required Cisco and Cisco Meraki – required SonicWALL – required Palo Alto – great to have Ruckus - great to have Arista – great to have HP - great to have Knowledge and experience with advanced networking principles. VLAN Design and Theory Routing Design and Theory OSI Model J-18808-Ljbffr