General Manager Facility Operations San Antonio

Benefits:Discounted servicesProfessional development opportunitiesBonus based on performanceFree uniformsCompetitive salaryPaid time offOpportunity for advancementLead Operations for a World-Class Tactical Training Facility in San Antonio! United Defense Tactical (UDT) is opening in San Antonio, TX and is seeking a hands-on, high-accountability General Manager to lead daily operations and drive execution, culture, and performance.This is a true operator role responsible for running day-to-day operations, leading the team, and ensuring a high-standard, safety-first training and customer experience. The GM will work closely with ownership on marketing strategy, membership growth, and strategic business performance.You’ll oversee Tactical Instructors, Front Desk staff, and Sales teams delivering a high-energy, world-class training environment for civilians, military, and law enforcement.What you'll do:Lead daily operations: staffing, scheduling, customer experience, inventory, and facility readiness Directly support and coach department leads (Instructors, Front Desk, Sales) Drive performance across revenue, memberships, class utilization, retention, and customer satisfaction Run the floor during peak hours to ensure seamless execution of training, tours, and sales Manage CRM, scheduling systems, reporting, and operational workflows Maintain strict safety standards across all training environments Resolve customer and operational issues quickly and effectively Partner with ownership on strategy while independently executing daily operations Build a high-performance culture rooted in accountability, energy, and serviceRepresent UDT with positivity and professionalismSchedule & Expectations:Full-time, 40 hours per week Evenings, weekends, and occasional holidays required Active presence on the floor during peak hours expected Facility Hours (subject to change): Monday–Friday: 9:00 AM – 8:00 PM Saturday–Sunday: 8:00 AM – 5:00 PMWhat We're Looking For:4+ years of leadership or management experience, ideally in operations, fitness, hospitality, retail, training, or member-based servicesStrong ability to lead teams, enforce standards, and drive performance Experience with scheduling systems, CRM platforms, and operational reporting High accountability with the ability to manage multiple departments Strong communication and leadership presence Calm under pressure with strong problem-solving ability Passion for safety, training, and self-defense (firearms/tactical background a plus; relevant certifications such as NRA or USCCA or willingness to obtain them preferred)Degree in business, finance or similar highly preferredWhy UDTWork directly with ownership in a highly collaborative environment Strong support structure with clear strategic direction Opportunity to shape and scale a new flagship facility Meaningful impact serving civilians, military, and law enforcement High-performance, disciplined, and execution-focused cultureCompany OverviewUnited Defense Tactical is a leading firearms training facility dedicated to empowering civilians with the skills and knowledge to effectively defend themselves in real-world scenarios. Our state-of-the-art facility offers comprehensive training programs, cutting-edge equipment, and a commitment to excellence in customer service.Our San Antonio facility is built to set the standard for safety, professionalism, and performance.Mission: Empowerment through tactical training.Core Values Serve selflessly with the highest integrity Show up with positivity, high energy, and excitement Operate like world-class in everything you do Be organized. Be clean. Be prepared Keep calm and respect others Educate & Execute—but above all, EMPOWERThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to United Defense Tactical Corporate.