Supervisor, Outbound Business Telesales

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Are you energized by leading high-performing teams and driving sales results? As a Supervisor, Outbound Business Telesales at Spectrum, you will guide and motivate a team of Outbound Telesales Representatives to achieve ambitious sales targets, increase customer acquisitions and enhance the Spectrum Business customer experience. Your leadership will shape team performance, process improvements and operational success within our dynamic sales environment.How You Will Make an ImpactDevelop outbound lead strategies to maximize contact rates and drive new customer acquisitions and product bundlingCoach, train and motivate Telesales Representatives, setting clear goals and ensuring ongoing development to meet and exceed individual and team sales quotasMonitor daily operations, track attendance, resolve escalations and address performance issues to maintain a productive team environmentAnalyze and leverage data, reports and operational processes to optimize department and campaign resultsSupport recruitment, selection and training to build and retain a skilled telesales workforceOversee the rollout of new products, campaigns and technologies, providing subject matter expertise and closing performance gaps as neededCollaborate with other departments to identify and implement process enhancements that support company goalsWorking ConditionsOffice call center environmentSeated for extended periods while using a telephone headset and computer with multiple screensExposure to moderate noise levelsWhat You Will Bring to SpectrumRequired QualificationsEducationBachelor's degree in marketing, business, a related field or equivalent experienceExperience2+ years of sales experience in an MSO or telecommunications industry2+ years of management experience (may be supplemented by a college degree)Experience in a business-to-business environment with customer interactionExperience with call center sales processes, dispatch, field and back-office operationsSkillsAbility to read, write, speak and understand EnglishProven ability to lead, motivate and develop a high-performing sales teamStrong knowledge of commercial internet, video, data and telephone products and servicesAdaptability to flexible schedules based on business needsProficiency in CRM software and call center technologyCapable of multitasking in a fast-paced environmentPreferred QualificationsSkillsFamiliarity with ICOMS, CSG, ATLAS, Salesforce or other call tracking softwareA qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.J-18808-Ljbffr