Technical Support Representative

*Technical Support Representative Job Description* Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided. The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate out equipment during in-house classes and at customer's site during installations. Applicant Requirements High School Diploma Exemplary Attendance and Punctuality Excellent written and oral communication Strong work ethic Ability to multi-task and reprioritize throughout the day Must be able to lift up to 75 pounds Travel is required. (averages 25%) Valid drivers License Job Type: Full-time Pay: $17.00 - $19.00 per hour Benefits: * 401(k) * Dental insurance xevrcyc * Flexible spending account * Health insurance * Life insurance * Paid time off * Referral program * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Monday to Friday Ability to commute/relocate: * Mobile, AL 36606: Reliably commute or planning to relocate before starting work (Required) Experience: * help desk/technical support: 1 year (Preferred)