Recruiting & Operations Manager

Recruiting & Operations ManagerNew York SoundCloud empowers artists, tastemakers and fans to connect and share through music. Founded in 2007, SoundCloud is a creator-first platform helping artists build and grow their careers by providing them with the most advanced tools, services, and resources. With over 4x the music catalog of every other major streaming platform, spanning 40+ million artists across 190+ countries, SoundCloud is where emerging artists find their sound, hidden gems are discovered, and music culture is shaped in real time.We are looking for a Recruiting & Operations Manager to join our Talent Acquisition team. In this hybrid role, you will function as a strategic partner, balancing high-impact full-cycle recruiting with operational excellence. You will partner with hiring managers to find top-tier talent for technical and business roles while simultaneously enhancing our internal processes, leveraging AI to improve efficiency, and ensuring our DEI pillars are woven into every stage of the candidate lifecycle. If you are a proactive problem-solver who thrives in a fast-paced environment and is passionate about data-driven recruiting, we'd love to hear from you.Key Responsibilities:Manage the end-to-end recruitment process for technical and business roles, from kick-off meetings and sourcing strategies to offer negotiation and onboardingDeliver an exceptional, high-touch candidate experience through clear communication while building strong relationships with hiring managers to ensure seamless stakeholder alignment across the hiring lifecycleOwn the operational integrity of the recruiting function by leveraging Greenhouse for interview scheduling, candidate communications, feedback management, scorecard analysis, and reportingAct as a champion for our DEI pillars by ensuring inclusive language in job descriptions, auditing sourcing practices for bias, and contributing to employer branding initiativesProactively identify friction points in the hiring process and implement automated workflows to increase team efficiencyProvide recommendations on new tools and technologies that align with the current team's needs and long-term scaling goalsGenerate and present proactive reporting to leadership regarding hiring metrics, headcount tracking, and demographic data to inform strategic decision-makingOperate autonomously to manage complex workflows, including global hiring coordination, while maintaining high standards of data accuracy and candidate experienceContinuously evaluate existing operations to keep an eye out for ways to streamline and improve recruiting processesExperience and Background:2-4+ years of experience in a similar recruiting, operations, or coordination role, preferably in music, streaming, entertainment, or tech companiesProven full-cycle recruitment experience managing both technical and business rolesFamiliarity with Greenhouse or a similar ATS for interview scheduling, candidate communication, feedback management, scorecard tracking, and reportingExperience with employer branding and talent acquisition, with a strong focus on DEI initiatives and inclusive hiring practicesComfort utilizing AI tools and workflows to optimize recruiting processes and improve operational efficiencyAbility to proactively identify issues, work autonomously, and make data-backed suggestions to improve team performanceExcellent organizational skills with the ability to manage multiple priorities and stakeholders simultaneouslyMust be located in NYC and be able to work in a hybrid in-office capacityExperience working with global teams is a huge plusThe salary range for this role is $85,000 - $100,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below!About Us:We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from homeWe are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone's voice, perspective and experience is respected and heardWe believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunitiesBenefits:Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resourcesRobust 401k programEmployee Equity PlanGenerous professional development allowanceInterested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster childrenVarious snacks, goodies, and 2 free lunches weekly when at the officeDiversity, Equity and Inclusion at SoundCloudSoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what's next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.