Business Analyst, Salesforce

SummaryThe Salesforce Business Analyst will be responsible for analyzing business processes, identifying business requirements, and configuring Salesforce solutions to meet the needs of our client's organization. This role involves collaborating with various stakeholders to gather requirements, designing system enhancements, and ensuring the efficient operation of Salesforce applications.ResponsibilitiesCollaborate with business partners to document current processes across the spectrum of systems and solutions, identifying gaps and opportunities for optimization. Document requirements and business processes working collaboratively with the Architects to recommend approaches for implementing new solutions. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively engage as a business systems partner with the business leads. Break down high-level business problems into specific questions which can then be answered through analysis Author key documents, including Business Requirements, Business Process Flows, Use cases, Training Guides and various other documents. Develop smart, compelling dashboards and reports to track KPI’s, identify trends, and monitor the business. The successful candidate will be heavily relied upon to provide solutions for our cloud business applications in GTM, Order to cash, CPQ , including Salesforce.com, NetSuite and other integrated applications. QualificationsA minimum of 3 years of experience in a closely-related IT or business operations role, including a minimum of two years working in a business systems environment that leverages an agile methodology. BS in Business, Computer Science, Management Information Systems or equivalent experience required. 6+ years of experience in Business Analyst role, preferably with a cloud-based application focus. Working knowledge of Salesforce and CPQ. Create deployment documentation; process flows, use cases, test scenarios and scripts, and training guides. Exceptional business acumen, and the ability to communicate to executives, business domain stakeholders and technical staff alike. Experience assisting business leads in communicating business requirements and formulating those into use cases. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, techies, and subject matter experts. Experience working with remote global team members and management strongly preferred. Proven track record working in a fast-paced and agile team, focused on strong execution. Experience with M&A system integration projects preferred. Strong analytical skills with ability to translate business requirements into functional and technical specifications. Prior working knowledge of Jira. Experience with implementing Agile methodologies in a BA role.