Territory Clinic Success Associate - Philadelphia In-Field Sales

Our OpportunityThis role is remote eligible based out of Philadelphia with a designated in-field territory.Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on re-defining how veterinarians and pet parents care for their pets. Chewy Health is on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our PracticeHub platform, making it easier to keep pets of all shapes and sizes, leading healthy, happy lives.As part of this mission, Chewy Health is currently seeking an experienced Territory Clinic Success Associate in our Chewy Healthcare Services organization. It’s primarily a customer facing, field work job and will own a portfolio of veterinary clinics in a given geographical territory and be responsible for driving adoption of PracticeHub, our online platform, to streamline the prescription process and meet pet parents where they already shop today. This role will serve as a trusted advisor to clinics, driving ongoing engagement to help save time and grow revenue. This will require relation building through in-person meetings covering the clinics in driving proximity of base town and will involve driving and overnight stay in pre-identified locations within the territory. They will also own the relationship through virtual engagement with vet clinics enrolled on PracticeHub in the territory.What You’ll DoBuild deep and meaningful relationships through a partnership and consultative model while driving loyalty with veterinary professionals within your portfolioDo veterinary engagement as per predetermined cadence across the clinic success lifecycle through both In-person clinic visits and virtual meetings.Execute programs and tactics to increase the utilization of PracticeHub and other Chewy Health services.Accelerate the usage, feature adoption, and re-activation of clinics enrolled with PracticeHub clinics get maximum benefit from the platform.Provide content and client support to ensure clinics can seamlessly adopt and operationalize PracticeHub and associated services.Primary role of field working visiting clinics in-person base town and outstation locations in the territory and be a trusted advisor for the clinics teams; sharing best practices, identifying growth opportunities, and evaluating and analyzing s.Be a veterinarian, practice team and pet parent advocate, providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parentWhat You’ll Need4+ years of experience as an account lead or customer success representative in Consumer goods & services, eCommerce marketplace or related industries (B2B or B2C); experience in the veterinary or healthcare industries strongly preferredExpertise in building and managing customer relationships, increasing engagement, and growing businesses with a top-down, bottom-up approachHistory of implementing processes, methodologies, programs and/or frameworks for managing customer engagement and ongoing retention across multi-site locationsDemonstrated ability to meet and exceed KPIs and results in a high-growth, fast-paced environmentHands on experience with sales/CRM technologies and best practices (Salesforce, ), and/or Engagement or Marketing Automation Software and toolsTrack record of taking ownership and driving results in a data-driven, fast-paced environmentExcellent written and verbal communication skillsPosition requires over 80% of time visiting clinics with up to 50% out of townBachelor’s degree or equivalent experienceBonusExperience as a veterinary technician or assistantHistory of selling into or engaging with, large and small veterinary OR medical practices in the USHistory of managing and growing multi-site locations across a diverse product portfolioExperience with launching new technology products/services to veterinary clinics OR medical practicesStrong understanding of the overall pet care industry and recent trendsIn depth experience and understanding of the veterinary profession in the USChewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.If you have a question regarding your application, please contact HR@chewy.com.To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.