Customer Engineer

Company Description Toshiba Global Commerce Solutions is a leader in retail store technology, providing innovative, integrated in-store solutions that enhance customer engagement and accelerate digital transformation. Trusted by retailers worldwide, Toshiba is at the forefront of reshaping retail experiences through cutting-edge commerce technology. With a global network of dedicated business partners, the company continues to advance the future of retail by enabling smarter, more connected environments. Role Description As a full-time remote Customer Engineer, you will deliver technical support and solutions to clients, addressing their technical and operational needs. Your daily tasks will include identifying and troubleshooting technical issues, collaborating with cross-functional teams to resolve problems, and ensuring a high level of customer satisfaction. You will also assist clients in utilizing Toshiba’s retail technology solutions and provide guidance on best practices for maintaining efficient operations. Qualifications Proficiency in Troubleshooting and resolving hardware or software-related issuesExperience in Technical Support and delivering solutions for product functionalityStrong Customer Service skills to ensure client satisfaction and build long-term relationshipsKnowledge of Networking and Cloud Computing systems and environmentsExcellent problem-solving and communication skillsAbility to work independently in a remote environmentTechnical certifications or an associate degree in a related field is a plusExperience in working with retail technology solutions is an advantage