Project Manager (Customer Care Technology Transformation)
Our client, a leading organization in the automotive and technology industry, is seeking a Project Manager (Customer Care Technology Transformation) to join their dynamic team. As a Project Manager (Customer Care Technology Transformation), you will be an integral part of the Customer Care Transformation Program supporting multiple regions across North America.Job Title: Project Manager (Customer Care Technology Transformation)Location: Auburn Hills, MIPay Range:$48What's the Job?Support a multi-year Customer Care technology transformation initiative across the U.S., Canada, and Mexico.Co-manage the program alongside external systems integration partners and internal ICT teams.Oversee technical resources involved in application development, systems development, data management, and network dependencies.Coordinate project timelines, scope, dependencies, and resource allocations to ensure successful delivery.Maintain detailed documentation, develop status reports, and communicate complex updates to stakeholders at all levels.What's Needed?Bachelor's degree in Business Administration, Information Technology, Project Management, or a related field; Master's degree preferred.8+ years of experience managing large-scale technology projects within customer service or contact center environments.Proven experience managing technology transformations, including system implementations or customer service technology upgrades.Strong understanding of customer service processes and operational impacts of system changes.Exceptional communication, documentation, and leadership skills, with the ability to lead cross-functional teams and manage multiple stakeholders.What's in it for me?Opportunity to lead a high-impact, multi-year transformation program in a global organization.Work with diverse teams across North America, gaining valuable international experience.Engage in innovative projects involving AI, automation, and advanced customer care solutions.Collaborate with industry experts and develop your leadership skills in a fast-paced environment.Be part of a forward-thinking organization committed to technological advancement and operational excellence.If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.