Night Supervisor Service - Part-Time

Why choose us?Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.Main ResponsibilitiesSupervise daily service operations and ensure timely completion of work ordersLead, coach, and support service team members to meet performance standardsMonitor productivity, quality, and compliance with company policies and proceduresCoordinate scheduling, resource allocation, and workflow efficiencyAddress customer inquiries, escalations, and service issues to ensure satisfactionMaintain accurate service records, reports, and documentationCollaborate with cross-functional teams (e.g., operations, HR, maintenance)Ensure adherence to safety regulations and company standardsSoft SkillsStrong communication (verbal and written)Leadership and team motivationCustomer-focused mindsetProblem-solving and conflict resolutionAdaptability and flexibilityTime management and organizationEmotional intelligence and interpersonal awarenessCompetenciesTeam leadership and performance managementOperational efficiency and process improvementDecision-making under pressureCustomer service excellenceTraining and development of staffQuality assurance and compliance oversightData tracking and performance analysisKnowledgeService operations and workflow processesIndustry-specific tools, systems, and equipmentSafety standards and regulatory requirementsCustomer service best practicesBasic budgeting and resource management principlesCompany policies, procedures, and performance metricsAbilitiesAbility to lead and manage teams in a fast-paced environmentAbility to prioritize tasks and handle multiple responsibilities simultaneouslyAbility to resolve issues quickly and effectivelyAbility to train, mentor, and develop employeesAbility to analyze data and adjust operations accordinglyAbility to maintain professionalism in high-pressure situations