Technical Support Engineer

Role: Technical Support Engineer Location: Minneapolis, Minnesota Job Description Learns about technology deployments and how they fit within business model/strategy Looks for opportunities to improve knowledge on technologies Understands and adheres to the IM process and policies Uses correct knowledge documents and support materials to answer questions and provide support Identifies when request/issue should be escalated and assigns to appropriate party Clarifies asks by listening for understanding and reflecting back Performs rounds and completes required templates Uses instrumentation and physical checks (walk-throughs) to monitor Responds to and resolves incidents affecting operations Performs physical build-outs, installing computing devices and low voltage cabling Provides direction to local security staff by assisting in post order definition Manages identified defects through own and supporting organizations Follows procedures to collect and manage data so it's available for security audits Performs maintenance per manufacturer specification Oversees the activities of on-site vendors performing maintenance Consistently, without fail, follows all safety guidelines Interprets security standards and applies to own work Identifies relevant security standards that apply to own work and adheres to protocols Understands security risks & implications when evaluating solutions Knowledgeable about current security controls" Demonstrates responsiveness by conveying critical information to decision makers Demonstrates awareness of the desired outcomes in actions and thoughts" Conducts diagnostic steps to collect data and validate issue Eliminates variables to pinpoint root cause Completes testing to confirm resolution" Eliminates variables to pinpoint root cause Identify possible solutions and pros and cons to each Follow up to confirm solution addressed problem Job Type: Contract Pay: Up to $25.00 per hour Ability to commute/relocate: Minneapolis, MN: Reliably commute or planning to relocate before starting work (Required) Experience: Technical support: 3 years (Preferred) Work Location: In person