Customer Service Associate

SUMMARYAssists with store operations.ESSENTIAL DUTIES AND RESPONSIBILITIESInclude the following, other duties may be assigned:Greets customers upon encounterAssists customers as needed in finding items and/or answering questionsRemoves out of date items from display area to include pulling wares and clothing.Maintains display areas including special displays, racks, shelves, bins, and other areas displaying items for saleMonitors and opens dressing rooms and restrooms, as neededWatches for theftAccepts donations and/or directs donors to donation area; prepares receipts as necessaryHang clothing in production, when neededCleans areas of the store, including restroomsPuts merchandise, including wares and clothing, out on the floorLEADERSHIP COMPETENCIES:Leadership CompetencyHourly / Non-Supervisory LeaderOUR TEAMEmotional Maturity and RespectThinks how their actions make other people feel and acts appropriately. Tempers personal emotions and escalates sensitive issues to the appropriate level of management.IntegrityCan be counted on and trusted; models professional ethics by acting honestly.Capacity for Change and InnovationOpen to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs. Interpersonal SkillsBuilds relationships and works well with others; listens to understand and answers appropriately.Commitment to Development and Empowerment of Self and OthersCompletes required training and looks to grow on the job through continuous learning; becomes self-sufficient. OUR COMMUNITYCommitment to Goodwill's Mission, Vision, and ValuesActions are in line with Goodwill's Mission, Vision, and Values.Commitment to Diversity, Equity, and InclusionWorks well with people that look and think differently.Community and ServiceWants to help others and make a difference in the community. OUR GROWTHCommitment to Excellence and Customer ServiceMeets goals and gives outstanding customer service to customers, donors, and participants.Business AcumenMakes good choices. Effectively transfers learning from one situation to another.Stewardship and AccountabilityTakes care of company property. Takes responsibility and ownership of personal actions and outcomes.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All individuals must pass a drug screen. A criminal background check is required.EDUCATION:All educational backgrounds are accepted; or up to one month related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read the English language preferred. MATHEMATICAL SKILLSAbility to add and subtract two digit numbers preferred. REASONING ABILITYAbility to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. CERTIFICATES, LICENSES, REGISTRATIONSIn order to operate a forklift, certification must be obtained through a company-specific training program.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee Must be able to stand up to eight hours a day. Must be able to walk up to eight hours per day.Must be able use hands to handle or feel, and reach with hands and arms. Must have sufficient eyesight and manual dexterity to discriminate between and classify items.Must be able to bend and twist frequently.Must be able to regularly lift and carry 25 pounds and occasionally lift and carry up to 100 pounds.The employee is frequently required to talk or hear.Must be able to follow instructions.Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to fumes, airborne particles (lint and dust), and animal hair. The employee is occasionally exposed to moving parts; high, precarious places; and vibration.The noise level in the work environment varies from quiet to loud.It is the policy of Heart of Texas Goodwill to ensure equal employment opportunities in accordance with federal law. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities, upon request. Heart of Texas Goodwill managers and employees will comply with federal law. Any employees that deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill did not provide reasonable accommodations or has discriminated against them may file a discrimination complaint with the Heart of Texas Goodwill's Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination and accommodations. To file an allegation of discrimination or failure to provide reasonable accommodations, contact the Compliance Officer via one of the following methods: (mail) 1700 S. New Road, Waco, TX 76711; (email) hr@hotgoodwill.org; (phone) 254-753-7337 ext. 450.