Technical Support Engineer
Job Title: 3DX PLM Support Engineer (L2/L3 Support)Location: Dearborn MIWork Arrangement: OnsiteEmployment Type: ContractAbout the RoleWe are seeking an experienced 3DX PLM Support Engineer (L2/L3 Support) to join our team.Key Skill:1. 3DX PLM2. Catia3. DelmiaKey ResponsibilitiesApplication & Production SupportProvide L2/L3 support for 3DEXPERIENCE PLM applications and related integrations.Analyze, troubleshoot, and resolve production incidents, user issues, and system defects.Monitor application health, performance, and data integrity across environments.Perform root cause analysis (RCA) and implement preventive measures.Coordinate with infrastructure, development, and business stakeholders to resolve complex issues.PLM Functional SupportSupport Engineering BOM (EBOM), Manufacturing BOM (MBOM), Change Management, Configuration Management, and Product Structure processes.Assist business users in resolving issues related to Parts, Documents, CAD Data, Change Actions, and Workflows.Support release management and promotion of objects across environments.Ensure compliance with PLM governance and business processes.Integration & Data SupportSupport interfaces between 3DX and enterprise systems such as ERP, MES, SCM, WERS, SAP, Teamcenter, or downstream applications.Investigate integration failures and perform data validation and reconciliation.Support data migration, bulk load activities, and data correction exercises.Analyze logs and troubleshoot API/service-related issues.System Administration SupportSupport user access management, roles, licenses, and security configurations.Assist in platform upgrades, patches, deployments, and environment maintenance activities.Perform system monitoring and capacity/performance analysis.Support backup, recovery, and system validation activities.Service ManagementManage incidents, service requests, problems, and changes using ITIL processes.Ensure SLA adherence and timely resolution of support tickets.Prepare support metrics, dashboards, and operational reports.Participate in on-call support and critical production issue management.Required Technical SkillsCore 3DEXPERIENCE ExpertiseStrong experience with Dassault Systèmes 3DEXPERIENCE Platform.Hands-on experience in:ENOVIAProduct Structure ManagementChange ManagementDocument ManagementConfiguration ManagementCollaboration and Lifecycle ManagementTechnical SkillsSQL and database troubleshooting.REST APIs, Web Services, and Integration troubleshooting.Linux/Unix environments.Log analysis and debugging.Production support methodologies and incident management.PLM Domain KnowledgeProduct Lifecycle Management (PLM)Engineering Change ManagementBOM ManagementProduct Development ProcessesAutomotive or Manufacturing Industry experiencePreferred SkillsExperience supporting FEDEBOM, MBOM, AS-BOM, or Vehicle Program structures.Knowledge of CAD integrations (CATIA, NX, Creo).Experience with SAP integration.Exposure to Cloud-based deployments and DevOps practices.Experience with Teamcenter-to-3DX migration or coexistence environments.Knowledge of scripting technologies such as Java, TCL, JavaScript, or Python.QualificationsBachelor's Degree in Engineering, Computer Science, Information Technology, or related field.8-10 years of IT experience with at least 5+ years supporting 3DEXPERIENCE/ENOVIA applications.ITIL certification is preferred.Soft SkillsStrong analytical and troubleshooting abilities.Excellent communication and stakeholder management skills.Ability to work in a fast-paced production support environment.Experience collaborating with global teams and business users.Strong ownership and problem-solving mindset.Nice-to-HaveAutomotive OEM experience.Exposure to Agile and DevOps methodologies.Success CriteriaHigh production stability and SLA compliance.Reduced incident recurrence through RCA initiatives.Improved user satisfaction and support responsiveness.Effective coordination between business, development, and infrastructure teams.Work AuthorizationApplicants must be legally authorized to work in the United States.Equal Employment OpportunityThemesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.