Partner Experience Specialist

DescriptionWe want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So, if you get fired up about making a real difference as part of a winning team like we do, we want to hear from you.The Partner Experience Specialist position is responsible for providing an exceptional and engaging user experience to our auction partners, dealer partners, and internal team members. Your primary responsibilities support the success of our dealer partners by functioning as a go-between for the accurate and timely coordination of our floorplan loans. The ideal candidate for this role has a winning attitude, outstanding listening skills, and phenomenal communication skills, both verbally and written. Also, you understand that your role is a key component to the partner experience we are building at Kinetic Advantage.Duties/ResponsibilitiesReceive and process inbound electronic communication including email, phone and text from dealers and handle in a timely mannerReceive, validate, and process floorplan loan requests in adherence to Kinetic Advantage’s policies, procedures, and advance guidelinesAccurately calculate amounts due in a variety of floorplan situationsMaintain a steady workflow and perform additional assignments in down time, as neededDevelop a thorough understanding of Kinetic Advantage policies, processes, and procedures relative to assigned areas, and ensure adherence to established policies and proceduresApply experience and lessons-learned to create or modify work methods related to floorplan advances & overall partner experiencePerforms other duties as assignedRequirementsEducation and Experience:High school diploma or equivalent required1+ years related experience in either the floorplan, automobile, or auction industry or with the Bureau of Motor Vehicles, preferredRequired Skills/AbilitiesStrong organizational skills, including ability to multitask, work efficiently, and prioritizeAbility to earn trust and build relationships over the phone and effectively communicate and exchange information with a wide diversity of individuals, both verbally and writtenExceptional problem-solving skills including the ability to ask probing questions to deeply understand the needs of our auction and dealer partnersProfessional maturity to handle sensitive information and situations with tact and discretionFamiliar with Microsoft Office Suite or related softwareExcellent interpersonal and customer service skillsStrong verbal and written communication skillsRobust time management skills and attention to detail coupled with a proven ability to meet deadlinesSkills needed to compose email and text communications professionally, clearly, and error freeFirst-rate problem-solving skills combined with the ability to prioritize tasksAbility to thrive in a fast paced and, at times, stressful environmentBilingual preferred but not required – bilingual team members may be required to speak to customers on the phonePhysical RequirementsAbility to sit at a desk and work on a computer for prolonged periods of timeMust be able to communicate clearlyAbility to operate computer and office equipment, maintain paper files, and move about an office environmentAbility to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standardsThis job description reflects essential functions of this position but is subject to change at any time and does not restrict the tasks that may be assigned.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.