Client Service Coordinator

Overview:The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. You will be booking client consultations, tracking projects for the team, and qualifying the experts.This is a hybrid position out of our Phoenix office, requiring a minimum of one day per week in the office. Who We Are:Team-oriented and collaborativeHard-working professionals who strive for excellenceHands-on leadership to help you develop your career and provide opportunities for upward mobility within GuidepointWhat you will own:Responsible for scheduling bulk telephone consultations for client service teamsManage multiple client organization requests and respond within a timely mannerCoordinate with advisors and clients to confirm telephone consultationsLeave messages and follow up with Advisors to expedite scheduling projectsMaintain an updated status of client telephone consultationsQualify Advisors via questionnaire to confirm if they are appropriate for consultationsFollow multiple work streams to help Project Managers organize client requests and track progress on projectsAssist with ad-hoc requestsExperience you will bring:1-3 years of previous work experience dealing in a high call volume environmentWork authorization requiredSkills you will bring:Attention to detail and excellent follow-up skills requiredStrong aptitude for developing systems of organizationExcellent time management skills and able to multi-taskAbility to work as part of a team and independentlyExcellent sense of urgency and responsivenessWhat We Offer:The annual base salary for this position is $50,000.You will also be eligible for the following benefits:15 PTO Days, 10 legal holidays, and 5 sick daysComprehensive Medical, dental, and vision plans10% 401(k) match, life insurance, paid time-off and parental leave plansCommuter benefits and a corporate gym rateDevelopment opportunities through the LinkedIn Learning platformFriday happy hour, “Summer Fridays”, and free snacksCasual work environment, team building, and other social eventsOption to be full-time remote About Guidepoint:Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.Compensation$50,000—$50,000 USD