ITSM Administrator

Join a team that values your ambition and empowers your growthAt Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team. If you want to work for a company that values your contributions and supports your growth, we would like to meet you.TSM AdministratorOverviewWe are seeking a highly skilled, detail-oriented ITSM Administrator to own, configure, and continuously enhance our IT Service Management (ITSM) platform. This role is responsible for ensuring the platform delivers measurable value across IT and the broader business through scalable workflows, strong data governance, and optimized service delivery processes.Sitting at the intersection of process design and technical execution, you will partner closely with Service Desk, Infrastructure, Incident & Change Management, and business stakeholders to translate operational requirements into effective, sustainable platform solutions.Platform ExpertiseHands-on experience with at least one of the following platforms is required:ServiceNow: ITSM, CSM, Flow Designer, Service Catalog, scripting (GlideScript)HaloITSM: workflow configuration, SLA management, API/OAuth2, CSAT, reportingOther tools considered: Freshservice, Jira Service Management, Cherwell, Ivanti, TOPdeskKey ResponsibilitiesAdminister, configure, and maintain the ITSM platform to ensure stability, performance, and reliabilityDesign and optimize workflows across:Incident ManagementRequest FulfillmentChange ManagementProblem ManagementAsset Management (aligned to ITIL best practices)Manage platform access including users, roles, permissions, and group structuresBuild and maintain integrations with third-party systems (e.g., Active Directory, monitoring tools, collaboration platforms)Configure SLA policies, escalation paths, automated routing, and notification frameworksImplement and manage CSAT and feedback mechanisms, ensuring data accuracy in reportingDevelop and maintain dashboards, KPIs, and operational reporting for IT leadershipOwn the platform upgrade lifecycle, including testing, validation, and release managementCreate and maintain clear documentation, including runbooks, configurations, and knowledge base contentServe as the escalation point for ITSM platform issues across Service Desk and support teamsIdentify opportunities for continuous improvement, new capabilities, and overall platform ROI optimizationRequired Qualifications3+ years of hands-on ITSM administration experience (ServiceNow, HaloITSM, or similar)Strong knowledge of ITIL v4 disciplines: Incident, Change, Problem, Request, and Asset ManagementExperience designing and implementing workflow automation, approvals, and business rulesProven experience with integrations using REST APIs, OAuth2, and/or webhooksStrong reporting and analytics capabilities; able to translate data into actionable insightsUnderstanding of RBAC, security controls, and ITSM data governanceExcellent communication skills with the ability to work cross-functionally and translate business needs into technical solutionsITIL Foundation certification (or equivalent practical experience)Preferred QualificationsServiceNow CSA or CAD certificationAdvanced HaloITSM configuration experienceScripting experience (JavaScript, PowerShell, Python)Experience integrating with Microsoft 365 and Azure ADFamiliarity with monitoring tools (e.g., Zabbix, SCOM, Datadog)Experience with CMDB design and data quality managementBackground supporting Deskside or End User Services teamsExposure to HR onboarding/offboarding workflow automationPhysical RequirementsThis position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.This position may require the ability to lift up to 15 pounds.This position is required to work onsite 4 days per week.U.S. Eligibility RequirementsMust be 18 years of age or older.Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorization.Corient participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.Must be willing to execute Corient’s Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosure.What You Can Expect From UsOur dedication to the Employee Experience at Corient is aimed at supporting, empowering, and inspiring our talented team through:401(k) Plan with Employer Matching Four Medical Plan options that is generously subsidized by CorientEmployer paid Dental, Vision & Life and AD&D Insurance Employer paid Short-term & Long-term Disability Paid Maternity & Parental Leave Flexible Spending Accounts & Health Savings AccountsDependent Care FSA Commuter & Transit FSA Corporate Discount Program - Perkspot Training Reimbursement Paid Professional Designations Giving back to the community - Volunteer daysCorient is one of the fastest-growing wealth management platforms in the United States. We have over 40 offices located across the country that serve more than 15,000 clients and manage over $220 billion in client assets. We combine a boutique’s personal service, creativity and objective advice with the extensive resources and vast intellectual capital of an innovative industry leader to create a profoundly different wealth management experience for our clients.Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honor this commitment in their daily responsibilities.We are an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.Corient refers to the separate but affiliated entities under common control of Corient Holdings Inc. Client assets include all assets of Corient Holdings Inc., including majority- and minority-owned businesses.