Office Assistant 2

JOB See what Lane County Employees have to say about working for DDS!About the PositionDo you have a passion and dedication to caring and advocating for your community and individuals with Intellectual and/or developmental disabilities? Do you find yourself energized and engaged when working in an evolving and challenging environment with a focus on continuous improvement? If so, we have an exciting opportunity for you to join a talented and passionate team! Our Office Assistant 2 will provide excellent customer service to our individuals in services and will assist with a variety of administrative tasks and duties. The Administrative team is an integral part of our organization and is the center of organizing and running the daily operations of our practice. This position must demonstrate excellent customer service both in person and via phone for the Developmental Disabilities Services Division in order to provide assistance to the individuals in services and our community partners. This position will provide any of the following supports: Front office support, including greeting individuals and checking them in for their appointments or directing them to the appropriate staff member; receiving calls and transferring or referring to proper sources.Providing complex or technical information, requiring the interpretation of office or program policies and procedures in order to facilitate office operations or assist the general public.Time-sensitive data entry, which can include working on a variety of databases, tracking information, or following up with Services Coordinators.Processing and archiving medical records, including uploading to our electronic health record.This position also provides support to the supervisor of the Administrative Team and will perform related duties as assigned.The ideal candidate will be able to: Develop a deep understanding of our processes.Be technically proficient – someone who can understand and work with our systems with ease.Establish and maintain solid working relationships through communication, cooperation, and positive interactions with all patients, employees, staff and providers. Lane County Developmental Disabilities Services strives to provide a responsive, cooperative lifespan delivery system of support, training, care, monitoring, protection and crisis response for persons with intellectual and/or developmental disabilities and their families.About the DivisionLane County Developmental Disabilities Services strives to provide a responsive, cooperative lifespan delivery system of support, training, care, monitoring, protection and crisis response for persons with developmental disabilities and their families. Services are designed to maximize opportunities for self-determination and self-sufficiency.Schedule: Monday – Friday; 8:00am – 5:00pm*This is an AFSCME represented position* EXAMPLE OF DUTIES Training: Equivalent to the completion of the twelfth grade.Experience: Two years of responsible clerical and office assistance experience.An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying. Notes: This position is subject to a full criminal offender information record check.Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. SUPPLEMENTAL INFORMATION Equal Employment Opportunity Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.Strategic Plan In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.The 2022 -2024 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.Veteran Preference InformationTrauma Informed Care StatementLane County is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other.