Field Service Technician

Field Service TechnicianSummary:A field service technician is responsible for maintaining and repairing machinery, equipment, andheavy-duty vehicles and equipment. They travel to customer sites todiagnose issues, perform repairs, and conduct routine maintenance. Their role requires strongtechnical skills, problem-solving abilities, and the capacity to work independently in variousenvironments. Safety and efficiency are paramount as they handle complex machinery and ensureminimal downtime for customers. Excellent communication skills are also essential for interactingwith clients and providing detailed reports on the work performed.Essential Duties:• Perform work as outlined on repair orders with efficiency and accuracy, following dealershipand factory standards.• Diagnoses the cause of most malfunctions and perform repairs according to OEM guidelines.• Communicate with the parts department to obtain necessary parts.• Save and tag parts for warranty purposes or at the customer's request.• Examine assigned vehicles to determine if additional safety or service work is needed orrecommended.• Communicate with the service advisor immediately if additional work is needed, if outlinedwork is not required, or if repairs cannot be completed within the promised time.• Document all work performed and recommended on the repair order.• Supervise the work of any assigned apprentice technicians.• Report machinery defects or malfunctions to the supervisor.• Maintain and be accountable for all dealership-owned tools and manuals.• Operate all tools and equipment safely.• Attend and complete all assigned company training.• Maintain and efficiency of 90% or higher• Perform other duties as assigned.Qualifications:• Degree or Certification from an accredited post-secondary School plus 2+ years of relatedexperience and/or training.• OEM Certifications Preferred• Must obtain a Valid Driver's License and have the ability to pass our insurance requirements• Must have the ability to work an "On-Call" schedule• Must own most basic tools and some specialty toolsWork Environment:This position is often exposed to the elements and moving machinery and equipment. It is also oftenexposed to grease, electrical currents, dust, dirt and other environmental factors. This positionrequires the operation of a Field Service Truck, this truck is equipped with Front and Rear CameraSystems as well as a GPS Tracking System.This position also requires traveling around to different areas as needed to get to and from thedifferent customer and branch locations. This position will require work before and after hours,and in some cases, a significant amount of Over Time.EEO Statement:It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to allpersons regardless of age, color, national origin, citizenship status, physical or mentaldisability, race, religion, creed, gender, sex, sexual orientation, gender identity and/orexpression, genetic information, marital status, status with regard to public assistance, veteranstatus, or any other characteristic protected by federal, state or local law. In addition, Kenworthof Louisiana, LLC will provide reasonable accommodations for qualified individualswith disabilities.