Store Manager

Store ManagerThe Store Manager holds full operational and Profit & Loss responsibility for the store and is accountable for sales growth, operational execution, inventory integrity, team performance, and customer experience.In addition to operating the business, the Store Manager develops future leaders by delegating ownership, coaching performance, and preparing qualified team members for advancement into Assistant Store Manager and Store Manager roles.The Store Manager leads the business today while building the leadership bench for tomorrow.Business & Financial LeadershipOwn store P&L performance including sales, margin, expenses, payroll, and shrinkAnalyze business results and execute action plans to achieve financial targetsDevelop and execute store business plans and local market strategiesIdentify risks and opportunities using reporting, trends, and operational insightOperational ExecutionEnsure merchandising, pricing, inventory, and store standards are consistently maintainedLead safety culture and regulatory complianceMaintain inventory accuracy and shrink control processesEnsure consistent daily operational execution and customer readinessSales & Customer GrowthDrive DIY and PRO sales growth and community engagementDevelop relationships with contractors, property managers, and local business customersWork cohesively with the B2B/Outside Sales team to support account relationships and fulfillmentModel and reinforce service behaviors and selling expectationsMonitor and improve customer experience metricsTeam Leadership & AccountabilitySet clear expectations and hold team members accountable to performance standardsConduct performance reviews and coaching conversationsMake hiring, staffing, and disciplinary decisionsBuild a culture of ownership and teamworkLeadership Development & SuccessionDelegate operational ownership to Assistant Managers and Shift SupervisorsTrain and prepare promotable leadersProvide structured coaching and development plansEvaluate readiness and recommend promotionsSupport district bench strengthMaintain company required training badge programAuthorityThe Store Manager independently leads day-to-day store operations, staffing execution, customer experience, and operational priorities within company standards and financial guidelines.The Store Manager partners with the Multi-Store Director on significant personnel decisions, financial performance concerns, and strategic business direction.Success ProfileA successful Store Manager delivers strong financial and operational results while creating an environment where future leaders are developed and prepared to run stores independently.Core ResponsibilitySupport store success by delivering an exceptional customer experience, completing all responsibilities with urgency and accuracy, and building positive relationships with customers and team members. Uphold integrity, maintain a safe and respectful workplace, work collaboratively, and take accountability for your role. Treat company assets with care, contribute ideas for improvement, and consistently represent Costello's Ace by creating an amazing experience for every customer, every time.Job RequirementsProven retail management experience, preferably in hardware or home improvementStrong leadership skills with the ability to motivate, coach, and develop a teamExcellent customer service and relationship-building skillsAbility to drive sales, manage expenses, and achieve profitability goalsSolid understanding of inventory management, merchandising, and store operationsStrong organizational, problem-solving, and decision-making abilitiesEffective communication skills, both verbal and writtenAbility to work in a fast-paced environment and handle multiple prioritiesCommitment to maintaining a safe, secure, and positive work environmentHigh level of integrity, accountability, and professionalismProficiency with POS systems and basic computer applicationsFlexibility to work nights, weekends, and holidays as neededAbility to stand, walk, lift, and perform physical tasks typical of a retail environment (see full job description for details)Must have reliable transportationMust be willing to work in a team, as well as independentlySense of urgency and follow through are essentialReports to: Multi-Store Director and Executive Team