Program Associate

Company DescriptionDress for Success San Francisco & San Jose empowers women to achieve economic independence through a network of support, professional attire, and career development tools.Role DescriptionDress for Success San Francisco & San Jose is seeking a Program Associate to support the delivery of client-facing programs across Santa Clara County. This role is highly interactive and community-based, requiring strong relationship-building skills and consistent in-person engagement.Candidates should be based in Santa Clara County or the surrounding area, with strong connections to and familiarity with the local community.This position leads the day-to-day delivery of programs, including career wardrobe, in-person career center services, donation drives, financial education, virtual job search programs, career coaching, client recruitment, data tracking, and in-person volunteer management. The Program Associate is also accountable for meeting program goals set by executive management. This role offers the opportunity to work directly with women navigating career transitions, supporting them with the tools, resources, and professional attire needed to move into employment and economic stability. It is well suited for someone who is motivated by community impact and enjoys building relationships in a client-facing environment.This position is expected to treat all visitors—including donors, volunteers, clients, and partners—with professionalism and a welcoming attitude.This is a hybrid role with a minimum of three days per week on-site at Dress for Success San Jose and CalWORKs offices. Attendance at special events and team activities is required, including travel to San Francisco approximately 1–2 times per month.Key Responsibilities include: Career Wardrobe ProgramRecruit new clients and support program implementationCoordinate partner programs and self-referralsManage volunteer and client schedulesProvide direct client support and connect clients to additional servicesConduct pre- and post-appointment follow-up via email and textTrack appointments, follow-ups, and outcomes in SalesforceCommunicate inventory needsCalWORKs Career Wardrobe ProgramSchedule appointments and follow up with clientsMaintain communication with case managersPrepare monthly client reports and timesheetsSupport monthly reportingLead weekly on-site program execution (Wednesdays – 1879 Senter Rd.)Enter client data into SalesforceCommunicate inventory needsReferral PartnersMaintain and grow relationships with referral agenciesRecruit new partnersHost bi-monthly orientations and annual open housesRepresent Dress for Success at partner eventsIn-Person Career CenterRecruit clients and manage schedulingSupport drop-in services and volunteer coordinationTrack participation and follow-ups in SalesforceBoot Camps & WorkshopsRecruit clients and support coordinationTrack participation and follow-upsFinancial Literacy ProgramSupport coordination and on-site facilitationRecruit participantsManage surveys, attendance, and follow-upsCollect client success storiesVirtual Job Search ProgramExecute two cohorts annuallyFacilitate Spanish-language summer cohortSupport translation (written and verbal)Recruit participants and speakersTrack participation and manage communicationsGeneral Programming & Data EntrySend reminders and follow-up communicationsMaintain accurate Salesforce records and reportingSupervise volunteers and internsSupport office operations, including moves and trainingDonation Drives & Boutique ManagementLead donation drives and oversee inventoryMaintain boutique organization and presentationEnsure quality and appropriateness of itemsCoordinate with administrative staff on supplies and inventoryVolunteer CoordinationRecruit and schedule volunteers across programsSupport volunteer management systems and calendarAdditional ResponsibilitiesRepresent Dress for Success positively in the communitySupport program close-out tasks and eventsAssist with special events and workshopsLift and transport items (up to 15 pounds) as neededQualificationsRequired:Bachelor’s degreeBilingual in Spanish and English, with the ability to communicate effectively with Spanish-speaking clientsStrong communication and organizational skillsAbility to work in-person regularly in Santa Clara CountyPreferred:Familiarity with client-facing servicesExperience with Google Workspace and SalesforceBased in Santa Clara County or surrounding area, with strong connections to the local communityCompensation & BenefitsThis is a full-time, non-exempt position with a salary range of $31- $35 per hour, depending on experience and qualifications. Benefits include:Health and dental insurancePaid time off and holidaysProfessional development opportunitiesRetirement benefits