Hospitality Manager

Job Description Hospitality ManagerLocation: Nocatee, FLEmployment Type: Full-Time Compensation: $90,000+ annually + bonus incentivesLead daily clinic operations, manage staff, and drive patient experience in a fast-growing behavioral health organization. We're not looking for résumés stacked with medical jargon — we're looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you're our kind of person.About the RoleOwn the daily operations of a high-volume clinicLead, coach, and hold teams accountable to performance and service standardsEnsure every patient experience feels welcoming, efficient, and professionalNo healthcare experience required — we provide comprehensive training.Key ResponsibilitiesOversee day-to-day clinic operations, workflow, and patient flowCoach and develop staff to consistently meet KPIs and service expectationsMonitor metrics related to scheduling efficiency, volume, and patient experienceRequirements (Must-Haves)10+ years of leadership or operations experience in a high-volume environment of 30+ individualsProven experience managing KPIs and having direct performance conversationsStrong communication skills with both people and numbersNice-to-HavesExperience in healthcare, behavioral health, hospitality, or service leadershipRelationship-based sales or customer experience backgroundExperience leading teams through growth or changePay & Benefits$90,000+ annually + bonus incentives90% employer-paid medical, dental, and vision benefits401(k) retirement plan10 PTO days (15 after first year)10 paid holidaysAbout Serenity HealthcareSerenity Healthcare uses advanced medical technology and evidence-based treatments to help patients succeed when traditional options haven't worked. Our mission is to help patients take back their lives while delivering care in a calm, supportive, and elevated environment.Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.