Student Accounts Manager Fielding

The Student Accounts Manager plays a pivotal role within Fielding University, which has an active partnership with Excelsior University. The position will oversee all financial operations related to Fielding student accounts and work as a liaison between Fielding internal student account operations and Excelsior. By being responsible for managing billing, payments, and collections, the Fielding Student accounts Manager ensures accuracy, compliance with regulatory requirements, and delivers exceptional service to our students and their families. This position is essential to maintaining the financial health of the institution, supporting strategic initiatives. And aligning financial policies with our overarching mission.In addition to ensuring the continued execution of all core functions of the base business, this role is also expected to actively facilitate and support communication and processes between Fielding and Excelsior - helping align processes, systems, policies, and service models. The Student Accounts Manager will collaborate closely with interinstitutional stakeholders across both organizations to promote consistency, streamline operations, and support a smooth, student‐centered transition.The Student Accounts Manager reports to the Executive Director of Student Financial Services at Excelsior and works collaboratively with departments across both institutions to resolve account issues promptly and enhance the overall student experience. With a focus on efficiency and transparency, the Student Accounts Manager also prepares financial reports, analyzes trends, and implements system enhancements to optimize operations in support of institutional goals.Essential Duties and Responsibilities include the following: Other duties may be assignedFinancial ManagementManagement of student billing and accounts receivable processes, including those impacted by system or process integration.Ensure accurate and timely posting of student payments, charges and adjustmentsCoordinate billing for tuition, fees and other chargesMonitor student accounts for delinquencies and initiate collection actions when necessaryProcess refunds and adjustments accurately and promptlyStudent ServiceProvide excellent service to students and families regarding billing inquiries, payments plans, and account disputesEnsure that all student account processes reflect a student-centered philosophy, emphasizing clarity, fairness, and accessibilityCollaborate with other departments such as admissions, financial aid, and academic offices, and support coordination needed for interinstitutional programs or shared systems - to resolve student account issuesReporting and CompliancePrepare and analyze financial reports related to student accounts, aging, and collectionsEnsure compliance with institutional policies, as well as federal and state regulations regarding student financial transactionsStay informed about industry trends and best practices in student financial services, including developments related to integration and interinstitutional collaborationTraining and Development* Train and support staff in student account procedures and customer service best practices, including those resulting from new integrations or cross-institution processes.* Participate in trainings, professional development and conferencesPolicy Development and Implementation* Develop, implement, and enforce financial policies and procedures, ensuring they align with any institutional or interinstitutional integration efforts.* Ensure adherence to internal controls and audit requirementsSupervision and LeadershipSupervise and manage the student accounting department staff, providing guidance and supportConduct performance evaluations and professional development for team membersCollaborate with other departments to support institutional goals and initiatives, including those related to interinstitutional change.Strategic PlanningContribute to the development and implementation of strategic initiatives related to financial services and student accountsAnalyze financial data and trends to provide insights for decision-making and resource allocationPartner with executive leadership to align financial policies and procedures with interinstitutional goals and objectives, particularly during periods of integration or operationalQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Bachelor's degree5 years of experience in higher education with 2 years in a supervisory role, preferably with experience in accounts receivable, billing, collections and other Bursar-related functionsStrong understanding of and experience with financial and student information/accounts systemsStrong knowledge of accounting principles, and regulatory requirements, including those related to collectionsWorking knowledge of Federal regulations, including Title IV and FERPA rulesExcellent analytical and problem-solving skills with attention to detailOutstanding interpersonal and communication skills, with the ability to interact effectively with diverse stakeholdersProficiency in Microsoft Office SuiteThe hiring salary range for this position is $68,500.00 - $73,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.