ArcGIS Enterprise Administrator

Hiring Transparency: Official Communication: All job offers and communication regarding them will arrive from email addresses ending in @innovateteam.com. Secure Information: We prioritize your data safety. We never request bank information via email or text. Instead, we follow a secure process through our dedicated payroll system. Remember: If your communication differs from this process, it's not from Innovate. ArcGIS Enterprise Administrator Location: Washington, DC, Position: ArcGIS Enterprise Administrator Reports To: FLSA: Exempt Location: Washington, DC, Posted: 1/21/26 Job Description Embrace the opportunity to join Innovate! Inc. and become a valued member of our team. We are seeking driven individuals who are passionate about leveraging technology to tackle environmental challenges and drive positive change. If you thrive in a collaborative, fast-paced environment and are eager to contribute your skills and expertise to innovative projects, we invite you to explore this exciting opportunity further. Read on to learn more about how you can be part of our dynamic team. Innovate! Inc. is seeking a highly motivated ArcGIS Enterprise Administrator to support a mission-critical ArcGIS Enterprise environment hosted in a vendor-managed Microsoft Azure subscription. In this role, you will administer and maintain the ArcGIS Enterprise platform (including patching, upgrades, security hardening, monitoring, and performance troubleshooting) and help ensure high availability through strong backup, recovery, and disaster recovery practices, including cross-region resiliency. You will operate within established IT service management processes by managing incidents, service requests, and change requests through the client’s TeamDynamix ticketing system, communicating status and outcomes clearly, and maintaining current technical documentation and runbooks. The role also includes collaborating with client stakeholders and supporting operational governance activities such as monthly service reviews and periodic strategic planning to drive continuous improvement and modernization. We are seeking self-starting individuals with a “Let me at it” attitude who can adapt to a fluid work environment and an occasionally demanding schedule. In return, you will be able to be part of a motivated, highly skilled team and will be able to contribute to the growth and positive direction of our company. *Contingent upon contract being awarded* Location: Candidates can work remotely. Salary Range: $85000-$135000 annually Position Status: Full Time; with benefits Benefits include: Medical, Dental, Vision, 401K with match, Life Insurance, and PTO KEY RESPONSIBILITIES Administer and support an ArcGIS Enterprise platform in a vendor-managed Microsoft Azure subscription, ensuring stable day-to-day operations for mission-critical utility GIS users and applications. Perform full ArcGIS Enterprise lifecycle administration (installation/configuration, performance troubleshooting, and platform maintenance), including coordination with Esri Support when needed. Plan and execute security patching and major ArcGIS Enterprise upgrades (with client approval), and proactively advise on product lifecycle changes, deprecations, releases, and modernization opportunities (including ArcGIS Enterprise on Kubernetes readiness). Administer and optimize Azure SQL–based enterprise geodatabases supporting ArcGIS Enterprise, including monitoring reliability/performance in a cloud-hosted environment. Implement and maintain operational monitoring and alerting for security, availability, and critical integrations (24×7 monitoring expected), with after-hours escalation for critical incidents impacting availability or essential workflows. Design/maintain backup, recovery, and disaster recovery posture for ArcGIS Enterprise components, Azure SQL databases, and file-based GIS data, including cross-region resiliency expectations. Maintain security controls across identity, network, and data layers (e.g., identity management, segmentation, encryption, vulnerability scanning/penetration testing) to meet or exceed the organization’s current security posture. Manage incidents, service requests, and change requests through the client’s TeamDynamix ticketing system as the system of record; provide clear communications, status tracking, and reporting on SLO compliance and operational trends. Produce and keep current system documentation (architecture diagrams, configuration records, operational procedures, and security configurations) and support knowledge transfer during transition and throughout the contract. Participate in governance cadence (monthly operational reviews and bi-annual strategic planning) to drive continuous improvement, risk mitigation, and roadmap alignment. REQUIRED QUALIFICATIONS Demonstrated hands-on administration of ArcGIS Enterprise in Microsoft Azure, including operational support for core components (e.g., Portal for ArcGIS, ArcGIS Server, ArcGIS Data Store, Web Adaptors) in an enterprise environment. Experience performing ArcGIS Enterprise platform administration tasks such as patching, upgrades, certificate management, security hardening, and troubleshooting system-level issues affecting performance or availability. Experience supporting cloud-hosted enterprise geodatabases in Azure SQL (or equivalent cloud database administration experience aligned to Azure SQL), including monitoring for performance and reliability. Ability to operate within an IT service management model: manage incidents/service requests/changes in TeamDynamix (or integrate effectively with a TeamDynamix-driven workflow) and support reporting against service level objectives. Ability to support business-hours operations aligned to 8:00 AM–5:00 PM Eastern Time, plus participate in after-hours escalation for critical incidents (with 24×7 monitoring expectations). Working knowledge of cloud security controls spanning identity management, network security/segmentation, encryption, monitoring/scanning, and penetration testing in an Azure-hosted environment. Clearance/eligibility: No security clearance requirement is stated in the provided RFP sections. Education/certifications: No mandatory degree or certification thresholds are explicitly stated in the provided RFP sections. PREFERRED QUALIFICATIONS Azure-focused cloud architecture experience supporting network topology and security boundaries (e.g., VNets, subnets, firewalls/DMZ patterns, private endpoints) for ArcGIS Enterprise workloads. Familiarity with Azure Entra ID–based identity integration and web-tier authentication patterns for externally exposed services. Experience designing/operating cross-region resiliency, backup/restore, and disaster recovery strategies with defined RTO/RPO targets for ArcGIS Enterprise and Azure SQL. ITIL-aligned service management experience (triage, prioritization, escalation paths, and continuous improvement reporting). Prior support for utility-sector GIS environments (water/wastewater/electric/gas) and experience with integrated enterprise systems consuming/publishing GIS services (REST/ArcPy/SQL integrations). Relevant certifications (examples cited by the RFP as relevant): Esri and/or Microsoft Azure and/or security certifications. Exposure to modernization initiatives such as ArcGIS Enterprise on Kubernetes, Utility Network planning, or AI/ML-enabled geospatial analytics. LEARN MORE ABOUT US Innovate! Inc. is a certified woman- and minority-owned consulting firm founded in 2002 by Lily Thomas. We provide innovative solutions to management, technology, and program challenges, with a focus on performance, integrity, and building lasting partnerships with our clients. Our team of over 100 experts includes IT and geospatial specialists, program and project management consultants, environmental scientists, and communications and outreach strategists. Our clients include federal, state, tribal, and local governments, private industry, non-profit organizations, higher education institutions, and utilities. Recent awards we received for excellent service include the 2022 SAG Team Award and 2022 Esri Partner Conference High Potential Award. Innovate is a fast-paced, rapidly growing group of entrepreneurs creating a culture of excellence. Rapid advancement within our organization is not only possible but also encouraged. To view our website, visit innovateteam.com. Innovate is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you have a disability and require reasonable accommodation to complete any part of the application process or cannot access or use this online application process and need an alternative method for applying, please contact us at careers@innovateteam.com.