Senior Business Analyst

Incedo Inc. is a high-growth Digital, Data and AI Transformation Specialist firm headquartered in New Jersey. Weare a long-term strategy execution partner for Fortune 500 enterprises, operating at the intersection of businessand technology across Banking & Payments, Wealth Management, Telecom, Hi-Tech, and Life Sciences.We are building Incedo 4.0 - an AI-native, execution-focused, founder-led organization designed for scale, speed,and long-term impact.Incedo delivers ROI from AI @ Scale through the “Power of 3”:• Deep domain expertise• AI & Data capabilities• Engineering & Operations excellence Job Description: Business Analyst (FOCUS Initiative – Workflow & Ops Analysis) Role SummaryWe are looking for a Business Analyst to support the FOCUS initiative by working closely with Operations and Product teams to analyze, document, and structure the address change workflow.The primary goal of this role is to identify gaps, document current processes, and create clarity, enabling faster solution design and development using existing system components. Key Responsibilities -Workflow Discovery & Gap Analysis• Work directly with Operations teams to understand the current address change workflow (end-to-end)• Identify:o Process gapso Inefficiencieso Manual steps and breakdowns• Bring structure to a fragmented and evolving workflow landscape Documentation (Critical Deliverable)• Clearly document:o Current state (as-is) workflowso Pain points and operational challengeso Gap analysis• Create:o Process flowso Requirement documentso Structured artifacts for downstream teams Enable Solution Design• Help translate documented gaps into clear, actionable requirements• Enable teams to:o Reuse existing capabilities (“lego block assembly”)o Avoid reinventing solutions• Provide clarity on:o What exists todayo What needs to changeStakeholder Alignment• Act as a central liaison across multiple teams working on FOCUS/Beacon-related initiatives• Bring alignment where:o Teams are working in siloso Objectives and understanding differStructuring & Prioritization• Help bring structure and direction in a fast-moving environment• Support creation of:o Input for roadmap discussionso Prioritized problem areas based on impactRequired Skills & Experience• Strong experience in:o Business / Process Analysiso Workflow documentation and gap analysis• Ability to:o Work with Operations teams and extract detailed insightso Bring clarity in ambiguous, evolving environments• Strong documentation skills:o Process flowso Functional documentation• Excellent communication and stakeholder managementGood to Have• Exposure to:o Financial services / wealth operationso Account maintenance workflows• Basic understanding of:o Systems, integrations, or workflow automationRole Expectations• Be a self-driven analyst who can:o Independently engage with Opso Ask the right questionso Drive understanding without heavy handholding• Bring structure to fragmented workstreams• Focus on practical outputs that accelerate deliverySuccess Criteria• Clear, complete documentation of address change workflow• Well-defined gap analysis enabling solution design• Alignment across teams on:o Current stateo Target improvements• Faster execution through reuse of existing components