JEWELRY/ASST MANAGER

Position SummaryAssist the store manager with daily tasks. Act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store. Assist the store manager to achieve growth and sales targets by successfully managing and motivating the sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication during every shopping occasion in store and online. Achieve personal sales targets. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.Desired Previous Job ExperienceKnowledge of Fred Meyer Jewelers policies and proceduresManagement experienceProficiency with Microsoft Outlook, First Place, Act, and IntranetExperience directing or participating on project teamsMinimum Position Qualifications/EducationHigh school diploma or GED plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or a combination of relevant education and experienceMinimum 18 years of ageAbility to pass a drug testMaintain confidentialityAccuracy and attention to detailAbility to organize and prioritize tasks and projectsComplete Diamond Council of America (DCA) courses within a year from hire dateEssential Job FunctionsModel Customer 1st behavior; deliver and encourage other associates to provide excellent customer serviceMaintain profitability of location through sales and proper shrink and expense controlAchieve personal sales targets by turning every customer's life-meaningful moment into a celebration with a fine-jewelry experience that is approachable, special and lastingSupport the store manager in training and development of sales professionals; follow up on initial onboarding training of new team membersAchieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)Foster lifelong emotional connections with customers through clientelingSupport the coordination of the operations functionsDisplay merchandise and promotional materials in accordance with corporate merchandising plansAdvise customers on the quality, cuts, and/or value of jewelry and gems and assist in selecting mounts and/or settings for gemsProvide product knowledge, features and benefits to customers when presenting merchandiseEstimate repairs and inspect/clean customer jewelryPerform watch battery replacements and band adjustmentsSuggest designs for custom jewelryFollow receiving and processing proceduresMaintain overstock/understock conditions to retain ordering system integrityMaintain daily/weekly sales and take appropriate actionRespond to customer comments/complaintsComplete customer incident and associate incident/accident report formsParticipate in inventory processComplete case countsAssist with and process time and attendanceDevelop staff scheduling and enter weekly work schedule for associatesAssist with special maintenance arrangements for locationMaintain flexibility to work any shift, including holidays and overtimeTravel to other store locations to provide back-up coverage on an occasional basisMust be able to perform the essential functions of this position with or without reasonable accommodationJ-18808-Ljbffr