Dispatch Operator

Company Description Cothron's Security Professionals is a fully licensed security provider offering traditional locksmithing, electronic security, safes, door hardware, and access control solutions. The company operates the largest security fleet in the Austin, TX area, enabling rapid, on-site service for residential, commercial, and institutional clients. Its mobile team is available 24/7, supporting a wide range of security needs and emergency situations. Cothron’s emphasizes reliability, professional service, and technical expertise to help customers protect their property and people.Role Description The Dispatch Operator role at Cothron's Security Professionals is a full-time, on-site position based in Austin, TX. The Dispatch Operator will coordinate and schedule service calls, assign jobs to field technicians, and manage real-time dispatch of the mobile security fleet. Daily responsibilities include answering incoming calls, gathering key details from customers, entering and updating service orders, and tracking technician locations and job status. The role also involves communicating clearly with customers about appointment times and expectations, prioritizing urgent and emergency requests, and collaborating with the operations team to ensure efficient coverage and timely service. The Dispatcher will use scheduling and dispatch software, follow established procedures, and support a professional and customer-focused work environment.QualificationsCandidates should possess strong communication and customer service skills, including clear phone etiquette and the ability to handle time-sensitive or stressful situations calmly.Candidates should possess organizational and time-management skills, with the ability to prioritize multiple service requests and coordinate schedules effectively.Candidates should possess proficiency with computer systems and dispatch or scheduling software, including accurate data entry and basic record-keeping.Candidates should possess problem-solving and decision-making skills to assess service needs, route technicians efficiently, and respond to unexpected changes.Candidates should possess collaboration skills and a team-oriented mindset to work closely with technicians, management, and office staff.