Emerging Accounts Manager

About AirshipAirship is trusted by world's leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.Airship's no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn.About the RoleThe Emerging Accounts Manager manages the full post sales lifecycle for a high volume portfolio of customers with contract ARR under $50,000. You own onboarding, adoption, ongoing engagement, and renewal execution across your entire book. The goal of the role is to protect low ARR, low complexity revenue while improving renewal predictability through consistent coverage and disciplined execution.This role is built for repeatability. You operate within defined playbooks and workflows, using programmatic outreach as the primary engagement model. Proactivity is limited and driven by clear usage, health, or renewal signals. You develop pattern recognition across accounts to identify common risks, adoption gaps, and opportunities, and you act on those patterns to drive retention at scale.What You'll DoAct as the primary point of contact for a large portfolio of Emerging AccountsOwn the full post sales lifecycle, including onboarding, adoption, and renewalManage renewals across your entire book, not just the final 90 day windowPrepare, deliver, and close high volume renewals using defined processesExecute standardized onboarding and adoption motions using playbooksUse programmatic outreach as the primary engagement modelConduct live customer interactions only when health or usage signals require itMonitor customer health using product usage, engagement, and support dataDeliver value reminders tied to core use cases and outcomesIdentify common risk, churn, and adoption patterns across accountsSurface repeatable expansion or upsell indicators through pattern recognitionEscalate non standard risks, deal structures, or customer needsMaintain accurate account, health, and renewal data in CRM systemsEnsure renewals close on time with high forecast accuracyShare trends, recurring issues, and insights with CXM, Sales, and Operations teamsSupport continuous improvement of scaled motions, workflows, and playbooksWhat We're Looking ForExperience in customer success, renewals, account management, or SaaS support rolesComfort managing a high volume portfolio with structured workflowsAbility to execute consistently within defined processesStrong organization and attention to detailClear written and verbal communication skillsAbility to identify patterns across many accountsExperience working with CRM systemsWe'd Be Delighted If You Also HaveExperience working in scaled or pooled customer modelsFamiliarity with SaaS renewal and quoting workflowsExposure to customer health scoring and usage analyticsInterest in growing into higher ARR or higher complexity CXM rolesCompensationThe starting base pay range for this position is: $63,000-$70,000 USD per year. Base pay is part of the total compensation package and is determined by a variety of factors such as relevant skills, work experience, business priorities, market demands, and location. This role is eligible for a sales incentive plan. On-target earnings (OTE) are approximately $90,000-$100,000 USD annually, consisting of base compensation plus variable incentive pay based on performance. This role offers stock options, providing a direct opportunity to share in Airship's success.Benefits & PerksCompetitive medical, dental, and vision insurance options for you and your dependentsFlexible time off, company paid holidays, paid parental leave, and paid volunteer time off Support for your overall wellbeing with mental health and wellness resourcesEmployer-subsidized life insurance as well as short-term and long-term disabilityA digital-first work environment and a monthly stipend to support remote workAnd more!California residents can view the CCPA disclosure notice here.Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with "@airship.com".Hiring CommitmentAirship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable.By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.