Account Manager

About SHOPLINEFounded in 2013, SHOPLINE is one of Asia's largest and fastest growing omnichannel ecommerce SaaS solution providers. The SHOPLINE platform is pioneering a rich ecosystem of streamlined technologies, resources and partners that empowers merchants to succeed.You are joining the team at a critical stage of our global expansion! This year, SHOPLINE established their first US office in the heart of LA marking a new milestone to disrupt the e-commerce industry. The GTM team is rapidly growing. We strive to stay true to our start-up roots and spearhead new ideas everyday to build an awesome work culture.We firmly believe that growing a team with ambitious and fearless individuals will allow us to unlock our product's full potential.What You'll Be Doing:Be the generalist across the expanding SHOPLINE platform and ecosystem; eCommerce, Social Commerce, POS, Payments, Logistics, Solutions Ecosystem, and moreLead, building, and executing account level strategies to drive GMV growth for your accountsAdoption of Shopline tech (Shopline Payments, Shopline Logistics, etc) among your key accounts.Understanding the merchant, their vision and business as well as their goals and expectations for SHOPLINEHelping to build strong relationships with merchants and their teamsCoaching merchants to grow their business by partnering with them on goal development, and providing tailored and structured recommendations to achieve those goals.Identifying areas for improvement, including opportunities for product adoption and implementing new features; recommending ways to best utilize SHOPLINE's solutionsPartnering with internal SHOPLINE teams to advocate for merchants' needs and requests.Working on technical issues with SHOPLINE's escalated Support teams.Demonstrating an in-depth understanding of industry trends and how they could apply to the merchants you work with.Who We Are Looking For:3-5 years of relevant work experience in e-commerce or client-facing/account management rolesUnderstanding of e-commerce best practices/ ecosystemExcellent verbal and written communication skills, and a relentless attention to detail.Ability to work effectively in a fast-paced ambiguous environment, and willingness to test and iterate different engagement and growth methods.Value driven and merchant obsessed mindset. We grow progressively with our merchant's success and push boundaries to overcome challenges with our merchants.Agile mindset, to manage expectations and prioritize deliverables.Entrepreneurial and passionate attitude. We are passionate about our merchant's business, as much as our own.