Remote Customer Advisor for HBO Max (German Speaker) Turkey-based

Remote Customer Advisor for HBO Max (German Speaker) Turkey-basedAdana, Turkey Remote Customer Advisor for HBO Max (German Speaker) Turkey-basedAbout the RoleWe are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels.This is a remote position, and all necessary equipment will be provided.Project: HBO Max Contract: Full-Time Location: Remote (only residents in Turkey) Languages Required: German C1, English B1 Shifts: Rotating shift schedule (5 days per week) Summer Shifts 10:00 19:00, 13:00 22:00, 16:00 01:00 Winter Shifts 11:00 20:00, 14:00 23:00, 17:00 02:00ResponsibilitiesProvide customer support through phone, email, chat and social mediaAssist customers with technical issues, account and content inquiriesFollow internal processes and escalate cases when neededDeliver service with empathy, accuracy, and professionalismYour ProfileFluent in German (C1) and English (B1)Strong communication, problem-solving, and multitasking skillsComputer literacyTurkish ID (must reside in Turkey)What We OfferOnline 10-day onboarding trainingNet Salary: 30,000 TLQuality Bonus: 10%Meal Allowance (Pluxee Card): 4,500 TLPrivate Health Insurance: Maphre SSWhy Join Us? Become part of a dynamic, multicultural team supporting one of the worlds leading streaming platforms HBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!