Customer Service Representative

CGC Water Treatment sells, installs, and services the best water treatment equipment on the market and has been in business for 75 years. Our business family has the heart to serve others (internally and externally) and strives each day to impact our communities through better water. Get to know CGC Water Treatment, what we do and who we are: https://youtu.be/UWvGg03d3uwFor the Customer Service Representative (CSR) position, we are seeking a positive and motivated individual with the desire to serve customers with excellence. We are looking for someone with the ability to communicate professionally with patience, empathy, and passion. We value customer feedback and the ideal candidate for this position should be able to objectively reflect customer feedback for the growth and improvement of our company. This position requires strong problem solving and response skills in order to serve our customers and maintain high customer satisfaction.Our Core Values: Contagious Positive Culture, Unrelenting Pursuit of Excellence, Passion for Serving People, Commitment to Coachability, and Unwavering Reliability Job Overview:  Our CSR team is the "Heartbeat" of our operation and serves all departments and customers.   The CSR's primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The Customer Service Representative performs a variety of duties, including: Managing incoming calls to identify, assess and meet customer needsGenerating sales leads Meeting personal/customer service team sales targets and call handling quotas Maintaining accurate records of customer interactionsFollowing department procedures, guidelines, and policies Qualifications & Abilities: Proven customer support experience or experience as a Client Service Representative Strong phone contact handling, communication and active listening skillsSolid computer/typing skills, familiarity with MS OfficeA heart to serve a variety of personalities and (potentially difficult) circumstancesAbility to multi-task, prioritize, and manage time effectively Willingness to go the extra mile when engaging customersWork Environment & Physical Requirements: The work environment is a fun and fast-paced office environment, which requires the ability to sit for extended periods of time. Benefits - All full-time employees after 90 days have access to:Medical, Dental and Vision InsuranceLife InsuranceShort- and Long-term Disability401kPaid HolidaysPaid Time Off (PTO) and Paid Volunteer Time Off (VTO)Classification & CompensationThe position is full-time, permanent, and non-exemptPay is an hourly wage based on experience, skills and length of service, plus commission, from $17/hrWhy work at CGC Kinetico? We are a three time "TOP PLACES to Work" CompanyEnjoy a culture that focuses on serving, and operates as a familyBenefit from the opportunity for personal and professional growth, while representing industry leading products and making asignificant difference in the communities we serveWe offer a full benefits package including a 401k and paid volunteer time offSalary: $17.00 per hour