Customer Returns Administrator

About Korry Electronics Since 1937, Korry Electronics has been a leader in innovative Human-Machine Interface (HMI) solutions, driving the evolution of the cockpit of tomorrow. Our cutting-edge switches, controls, integrated displays, and night-vision filters are at the forefront of the military and commercial aviation industries. If you are passionate about precision engineering and emerging technologies, join us in shaping the future of flight through groundbreaking advancements. What You Will Do: As a Customer Returns Administrator , you are the heartbeat of our repair and upgrade lifecycle. You aren’t just processing paperwork; you are the primary advocate for our customers and the strategic liaison for our shop floor. You will navigate a dynamic environment where your expertise in order management, export compliance, and technical quoting ensures our customers receive world-class service. Operating with a high degree of autonomy, you will use your sharp judgment to solve complex logistical puzzles, negotiate timelines, and bridge the gap between technical teardowns and customer expectations. If you thrive in a role where precision meets relationship-building, you will excel here. Primary Responsibilities: Gatekeeper of Compliance: Audit incoming documentation and purchase orders to ensure flawless regulatory and export compliance. Technical Translator: Review technician teardown reports to determine warranty status and translate complex repairs into professional customer quotes. Strategic Liaison: Act as the vital link between customers and internal departments (Planning, Tech, and Shipping) to resolve bottlenecks and expedite orders. Order Architect: Manage the full lifecycle of order entry with a "first-time right" mentality to ensure data integrity. Problem Solver: Interpret contractual requirements and lead the charge in resolving order discrepancies or scheduling conflicts. Brand Ambassador: Compose high-level correspondence and maintain professional composure while managing customer expectations under pressure. Continuous Improvement: Participate in data gathering and special projects that evolve our internal administrative processes. Preferred Education: Requires high school diploma or equivalent; Associate’s degree preferred. Preferred Experience: A minimum of two years of demonstrated success in a high-volume Customer Service or Account Management role. Direct experience with FAA Part 145 repair administration . Previous experience in aerospace, defense, or high-tech manufacturing environments. Preferred Specialized Skills and Abilities: Precision Mindset: An obsession with detail and "zero-error" data entry. Communication Powerhouse: Ability to draft sophisticated, clear, and persuasive customer correspondence. Resilience: Proactive problem-solving skills and the ability to stay grounded in a fast-paced, deadline-driven environment. Tech Savvy: Strong proficiency in ERP systems and the Microsoft Office Suite. Physical Requirements: Frequent use of personal computers, database and digital platforms, and other office productivity machinery, such as copy machines and computer printers. Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, materials, and computer. The person in this position needs to frequently move inside the office. Frequent close vision and the ability to adjust focus. Work Environment (As Applicable for Production Roles): This job operates in a professional [manufacturing/office] environment. The noise level in the work environment is usually [quiet/moderately quiet/loud]. Day Shift, Monday – Friday, 6:00am to 2:30pm Occasionally it is required to work outside normal hours, including weekends in order to meet the customer’s Turnaround Time. Pay Range Please note the typical hiring range is $29.01-$39.25. Korry Electronics Competitive Benefits Package: 401(k) matching 12 paid holidays Minimum of three weeks paid time off plus one week paid sick time to start Comprehensive Medical, Dental and Vision Health Savings Account (HSA) with generous company contribution Flexible Spending Accounts (FSA) Tuition reimbursement Parental leave Short term and long term disability Life insurance Accidental death & dismemberment insurance Long-term care plan options Prescription safety shoe & glasses benefit Vanpool subsidy Recognition awards Employee referral bonuses EAP (Employee Assistance Program) Eligible candidates must be authorized to work in the U.S. This position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government. Korry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.