CSR

Job DescriptionKEY ACCOUNTABILITIES INCLUDE:Professional phone and email manner and communication skills and addressing day to day customer needs and requests.Attention to detail and ability to multitask on several projects or customer requests/orders.Working with operations to resolve customer service and billing issues.Ensuring vendor information is complete in the system.Maintain customer records by updating account information.Preparing shipping documents (ie. Labels/compliance labels, BOL’s, etc.)Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.Balances team and individual responsibilities and identifies and resolves problems in a timely manner.Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.Other duties as assigned by management.RequirementsBasic proficiency in Microsoft Office, internet, web-based and job specific software applications.Accurate typing and data entry skills and ability to generate routine reports.Ability to add, subtract, multiply and divideMust communicate promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.Must be able to read, write and speak English fluently.Preferably bilingual in Spanish, but not requiredEducation & ExperienceMinimumHigh School Diploma or GED equivalent2 years of customer service experience in Logistics, transportation, warehousing or distributionExperience with MS suite of applications.Strong communication skills required. Customer service focused for both internal and external customers.Preferred4 years of customer service experience in logistics, transportation, warehousing, or distributionExperience with WMSBilingual in SpanishSpecialist CertificationsList any required/preferred certificationsSEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.