Quality Operations Manager

About UsWe are a U.S.-based advanced manufacturing organization operating at scale within the clean energy supply chain. Our focus is on precision-driven production, operational discipline, and long-term product performance. As demand continues to grow across domestic infrastructure markets, we are investing in leadership, systems, and talent to strengthen manufacturing excellence and deliver consistent, high-quality output.Why Join UsLead a highly visible customer-facing quality function within a large-scale manufacturing operationInfluence both factory performance and field-level product outcomesBuild and scale systems that directly impact customer satisfaction and brand reputationPartner closely with sales, engineering, and operations leadershipStrong compensation, benefits, and long-term career runwayThe RoleWe are seeking a Customer Operations Manager to oversee the end-to-end customer quality lifecycle — from order alignment through field performance.This leader will:Manage and develop a large, multi-layered team of customer quality engineers, supervisors, inspectors, and technical specialists in a continuous production environmentEnsure customer-specific product requirements are translated into factory controls and consistently executed across productionOversee outgoing quality validation, shipment readiness processes, and customer-specific inspection programsBuild a structured framework for customer audits, complaint investigations, and corrective action programsLead field quality response efforts, including site visits and cross-functional investigations to address performance concernsDrive reduction of customer complaints through structured root cause analysis, data gathering, and sustained corrective actionsEstablish clear communication channels with internal and external stakeholders to ensure timely issue resolution and long-term relationship strengthThis role blends technical manufacturing depth with strong external-facing leadership and requires someone comfortable both on the production floor and in customer-facing discussions.Qualifications10+ years of experience in high-volume manufacturing environments (energy, electronics, semiconductor, automotive, or similar technical industries)8+ years within customer quality, product validation, or complaint resolution functions, including team leadership responsibilityStrong working knowledge of structured problem-solving methodologies (8D, Six Sigma, or equivalent), inspection/testing environments, and interpretation of technical drawings and specifications