GenAI Engineer

GenAI EngineerContract-to-Perm (90 days)Location: Nashville, TNOn-site M-F, 7-3 initially. Will move to 3-days on-siteWe are seeking a highly motivated GenAI Architect (ServiceNow AI Agent) to join a growing technology organization in Nashville, TN. This is a hands-on, contract-to-permanent role focused on transforming BPO-driven and shared service operations into Generative AI-powered automation solutions.Initial onsite presence is required during training, followed by a hybrid schedule of three days per week onsite once fully ramped. This role is ideal for an experienced automation or AI architect with strong ServiceNow AI Agent expertise who wants ownership of enterprise-scale GenAI transformation initiatives.Position SummaryThe GenAI Architect (ServiceNow AI Agent) leads the end-to-end transformation of manual, rule-based, and BPO-supported processes into AI-driven automation platforms.This role owns architecture, migration strategy, implementation, and stabilization of GenAI-powered automation initiatives. Success in this position requires deep hands-on experience with ServiceNow AI Agent in production, strong Generative AI design skills, and direct experience modernizing shared services or BPO operations using AI technologies.Acting as the technical lead, this role makes key design decisions, ensures business continuity during migration, and delivers scalable, enterprise-grade AI automation solutions.This position reports to senior leadership based in New York City.Principal Duties and ResponsibilitiesGenAI Automation & Migration LeadershipLead migration of BPO and shared service operations from manual or rule-based processes to GenAI-driven automationAssess current-state workflows and design future-state AI-enabled operating modelsDefine migration strategy, phases, risks, fallback mechanisms, and success metricsEnsure stable rollout with minimal disruption to business operationsGenAI Architecture & Solution DesignDesign and implement Generative AI-based automation architecturesDefine conversational AI flows, orchestration logic, and human-in-the-loop controlsEstablish AI governance standards for accuracy, explainability, and risk managementEvaluate and select appropriate GenAI technologies and implementation approachesEnterprise Automation Platform ImplementationArchitect and implement AI-driven automation using ServiceNow AI Agent as a core enterprise platformDefine reusable patterns, templates, and best practices for AI-enabled workflowsEnsure solutions are scalable, secure, and production-readyIntegration & Data EnablementDesign and oversee integrations with enterprise systems (e.g., SAP, Snowflake, internal platforms)Ensure secure, reliable data pipelines supporting AI-driven decision-makingDefine logging, monitoring, and observability standards for AI automation solutionsTechnical LeadershipServe as the technical authority for GenAI automation initiativesLead architecture and design reviews; approve key technical decisionsMentor engineers and collaborate with global teams and vendorsTranslate business requirements into scalable, AI-driven technical solutionsRequired Knowledge and Experience (Must Have)6+ years of experience in enterprise application development, automation, or AI-driven systemsHands-on production experience with ServiceNow AI Agent, including design, implementation, and deploymentProven experience transforming BPO or shared service operations using AI technologiesStrong hands-on experience designing and implementing Generative AI solutionsExperience leading enterprise automation or migration initiativesAbility to independently define architecture, make technical decisions, and lead deliveryTechnical CompetenciesGenerative AI fundamentals (LLMs, prompt design, orchestration, evaluation, risk mitigation)ServiceNow customization and scripting (JavaScript)API-based integrations and enterprise data flow designConversational AI, workflow orchestration, and human-in-the-loop patternsPreferred Qualifications (Nice to Have)Experience with Microsoft Copilot and Copilot StudioExperience with Azure AI Foundry or Azure-based GenAI platformsExperience designing multi-platform GenAI architecturesFamiliarity with enterprise data platforms (e.g., Snowflake, SAP)Experience working with global or offshore teamsPrior experience as a Technical Lead, Architect, or Principal EngineerEducationBachelor's degree in Computer Science, Information Systems, or equivalent practical experienceAI, cloud, or automation-related certifications preferredCompensationBase salary: $130,000 - $140,000 (based on experience)Bonus: Up to 5% annually (pro-rated through fiscal year ending March 31, 2027)Benefits100% company-paid Medical, Dental, and Vision insurance ($0 deductible)401(k) with up to 4% employer match and profit-sharing planGenerous paid time off and holidaysShort-term disability and salary continuationVoluntary benefits (Commuter FSA, Life, Legal, Pet Insurance, etc.)Company-sponsored events