Customer Service Coordinator

Position Title: Customer Service Coordinator Position OverviewThe Customer Service Coordinator I serves as the first point of contact for North American customers vi centralized 800# line. This role supports a wide range of internal departments and is responsible for delivering world-class customer service through effective communication, problem-solving, and accurate order management. The position requires strong multitasking abilities, attention to detail, and the ability to navigate multiple systems in a fast-paced environment. Key Responsibilities Handle high-volume inbound inquiries via phone and email Manage a high volume of case activity related to customer inquiries and orders within Salesforce.com Provide accurate order entry and order management for a large customer base, including inventory, pricing, technical inquiries, and shipping details Collaborate with internal and external stakeholders across departments to ensure accurate and timely information Investigate and resolve customer issues, including troubleshooting and initiating corrective actions Assist with complaint handling in coordination with the Complaint team Maintain and update customer and dealer profiles, ensuring accuracy in systems such as PeopleSoft (payment terms, freight terms, notes, etc.) Coordinate with the New Accounts team on account setup updates and changes Ensure timely and complete follow-up with customers and internal partners Participate in scheduled product and technical training sessions Qualifications Required: High school diploma or equivalent Strong ability to manage high work volume (calls, cases, and order entry) in a fast-paced environment Excellent verbal and written communication skills Strong computer proficiency (Word, Excel, Email, web-based systems) Typing speed of at least 50 WPM Strong attention to detail and problem-solving skills Ability to meet or exceed departmental performance metrics Reliable attendance and strong work ethic Preferred: 2+ years of customer service or cross-functional commercial experience Call center experience Experience with Salesforce.com (case management) Experience with PeopleSoft Order Management or similar ERP systems Experience within the life sciences or related industry Soft Skills Ability to work independently while collaborating effectively within a team Positive, enthusiastic, and high-energy approach Adaptable and able to thrive in a rapidly changing environment Strong sense of accountability and professionalism Work Environment & Additional Details Schedule: Monday-Friday, 8-hour shift between 9:30 AM - 6:00 PM Interview Process: Phone screening followed by onsite interview Employment Type: Contingent Location: Tarboro, NC (Onsite)Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.