IT Support Analyst, Level I

NOW HIRING: IT SUPPORT ANALYSTFast-Paced 24x7 Enterprise EnvironmentyReady to launch or level up your IT support career in a high-energy environment where every ticket matters and no two days are the same? Our enterprise client is looking for a sharp, customer-focused IT Support Analyst to join their collaborative support team!This is an outstanding opportunity for someone who enjoys solving problems, helping people, and working hands-on with modern technologies in a mission-critical environment. If you thrive under pressure, communicate well with end users, and love troubleshooting, we want to hear from you!WHAT YOU'LL BE DOING• Provide frontline technical support for desktops, laptops, printers, mobile devices, and VoIP systems• Troubleshoot login issues, connectivity problems, software access, and hardware failures• Assist with password resets, account setup/modifications, and user access support• Deploy and reimage Windows workstations and laptops• Document tickets thoroughly to ensure seamless handoffs between shifts• Escalate critical issues when needed and collaborate with higher-level support teams• Support special IT initiatives, upgrades, and operational projects• Deliver exceptional customer service to both technical and non-technical usersTECHNOLOGY YOU MAY TOUCHWindows environments • Active Directory • Citrix • Config Manager • BeyondTrust/Bomgar • Lansweeper • BitLocker • Outlook • Microsoft Teams • Enterprise applications • Endpoint support tools • Network troubleshooting technologies and moreIDEAL BACKGROUND• Experience supporting Windows PCs and peripherals• Familiarity with Active Directory and user account administration• Basic understanding of networking concepts like TCP/IP, DNS, and DHCP• Comfortable supporting printers, mobile devices, and VoIP phones• Strong communication and customer service skills• Ability to stay calm, organized, and solutions-oriented in a busy environmentQUALIFICATIONS• High School Diploma or GED are required• IT support, help desk, desktop support, or technical support experience preferred• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plusIMPORTANT SCHEDULE NOTEThis team operates in a true 24x7 environment, so flexibility for various shifts, including evenings, weekends, and holidays when needed is important.WHAT THIS ROLE OFFERSExcellent hands-on technical experienceEnterprise-level environmentTeam-oriented cultureGreat opportunity for career growthExposure to a wide range of technologies and systemsA chance to build valuable real-world IT experience quicklyIf you're passionate about technology, enjoy helping people, and want to be part of a dynamic IT support team, apply today!