Account Specialist

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.OUR COMMITMENT TO SAFETY At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.WORK TYPE: Full TimeLOCATION DETAILS: Onsite Monday through Friday- 108 Stanbury Industrial Drive, Brookfield, MO 64628WORK HOURS: Non-ExemptTravelTravel is primarily local and regional during the business day, although additional out-of-the-area and overnight travel may be expected.How You Will Make An ImpactAccount Specialist is responsible for managing all aspects of customer orders.What You Will DoManage all aspects of customer ordersRespond to inquiries from the Sales Team or other internal parties to aid in order fulfillment.Communicate and collaborate with other team members and departments to best serve the customerUnderstand order processing systems and delivery channelsServe as liaison for traveling sales representativesMaintain customer relations by handling questions and concerns with speed and professionalismDemonstrate a desire for team success by keeping an eye open for process improvement.Be prepared to assist on special projects with other departments as needed.Continued cross training and education within our own department as well as other departments within the company.QualificationsWork ExperienceKnowledge, Skills, AbilitiesExcellent interpersonal and communication skillsPrior experience demonstrating success in a Customer Service oriented position.A strong attention to detailThe ability to multi-task and manage time efficiently in a fast-paced environmentA strong work ethic, professionalism, reliability and a positive dispositionMicrosoft Office (Word, Excel and PowerPoint)Smart Sheets - working knowledge or willingness to learnSalesForce – working knowledge or willingness to learnEducation, Certification And ExperienceHigh school diploma or GED preferredCollege/University undergraduate degree preferred but not required.Experience in field sales and/or sales leadership in high school music/performing arts.Physical RequirementsThis job operates in 100% in-office environment at our Brookfield, MO location. Work Schedule is Monday-Friday 8:00 am -4:30 pm Prolonged periods of sitting and/or standing at a desk and walking, lifting, bending, kneeling may occur.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.JOIN THE BEST TEAM IN SPORT & SPIRITAt Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.OUR VALUESService - We lead with heart. We champion community.Passion - We love what we do. It fuels our purpose.Integrity - We do what we promise. We own our actions and decisions.Respect - We earn it by giving it. Because everyone deserves it.Innovation - We never stop striving to be better. For ourselves and our community.Transparency - We are committed to openness and honesty in everything we do.Our BenefitsWe are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:Comprehensive Health Care BenefitsHSA Employer Contribution/ FSA OpportunitiesWellbeing Program401(k) plan with company matchingCompany paid Life, AD&D, and Short-Term DisabilityGenerous My Time Off & Paid HolidaysVarsity Brands Ownership ProgramEmployee Resource GroupsSt. Jude Partnership & Volunteer OpportunitiesEmployee Perks including discounts on personal apparel and equipment!Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.