Customer Success Manager - iGaming/Social - Hybrid / Connecticut

Customer Success Manager - iGaming/Social - Hybrid / Connecticut Location: Connecticut, United States Salary: $80,000 to $100,000 + bonus, 401k, health, dental and vision | Ref: 37449 Why Apply? Join a fast-growing organisation at the forefront of the interactive gaming industry Competitive salary and performance-based bonus Comprehensive benefits and professional development opportunities Hybrid flexibility with a collaborative, impact-driven team culture Key Responsibilities Build and maintain long-term relationships across a portfolio of gaming industry stakeholders Lead onboarding and training for new partners, ensuring effective deployment of interactive solutions Provide strategic guidance on platform performance, player retention, and monetization Monitor player behaviour and analytics to identify engagement trends, risks, and growth opportunities Develop and manage tailored success plans aligned with key performance objectives Identify opportunities for feature adoption, service expansion, and deeper engagement Conduct regular business reviews to evaluate results and shape future strategy Collaborate with internal teams to represent partner feedback and enhance overall service delivery Skills & Experience 3+ years of experience in Customer Success, Account Management, or related roles Strong knowledge of social casino, iGaming, or casual gaming Familiarity with B2B gaming environments, including online platforms and tribal or commercial casinos Proficiency in CRM systems and data analysis tools Excellent communication, relationship-building, and presentation skills Highly proactive, organized, and capable of managing multiple stakeholders and priorities Based in the New England region (Connecticut preferred), with flexibility to travel as needed to the office in Connecticut J-18808-Ljbffr